The agreement.
Talkify is a product of D3V Services Limited, a New Zealand company based in Christchurch. When these terms say "we", "us" or "Talkify", that is who we mean. "You" is the business or person using the service. By signing up, using an agent, or letting calls forward to a Talkify number, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are allowed to do that.
You can reach us any time at [email protected] or on 0800 437 688.
The service.
Talkify provides AI phone agents that answer, screen, qualify and route calls, take messages, send summaries, and book appointments into your connected calendar or booking system. The exact behaviour depends on the brief you configure and the integrations you connect. We may add, change or remove features over time to keep improving the product.
Keeping it yours.
You are responsible for your account, your login details, and everything your agents do under your brief. Keep your password safe and tell us straight away if you think someone else has access. You must be at least 16 and using Talkify for a genuine business or personal purpose, not to break the law.
What you pay for a plan.
Talkify is priced per agent, per month. There is no setup fee and no fixed-term lock-in. The standard monthly rates are:
- Personal Assistant (Shortwave): $89 per agent per month.
- Broadcast (Reception and Sales): $199 per agent per month.
- Fleet: custom pricing, quoted on application for multi-location and contact-centre operators.
Founding rate. If you sign up before 1 August 2026, you lock in our founding pricing for your first 6 months: $59 per month for the Personal Assistant and $129 per month for Broadcast. At the end of those 6 months your plan moves to the standard rate above. We will remind you before that happens, and you can cancel any time, so the change never comes as a surprise. Custom or negotiated rates, where we have agreed one with you in writing, take the place of these figures.
Prices are in New Zealand dollars and exclude GST unless we say otherwise.
Included minutes, then a fair rate.
Each plan includes a monthly allowance of call minutes:
- Personal Assistant (Shortwave): 50 minutes a month.
- Broadcast: 100 minutes a month.
- Fleet: minutes are set in your custom quote.
If you use more than your monthly allowance, extra minutes are charged at 10c per minute for your first 6 months. After that, extra minutes are charged at 20c per minute. Both inbound and outbound minutes count toward your allowance, and part-minutes are rounded up to the next whole minute. Allowances reset at the start of each billing cycle and do not roll over.
Texts: 20 free, then 10c.
Every plan includes the first 20 text messages each month at no charge. This covers the texts your agent sends on your behalf, such as call summaries, booking confirmations and follow-ups. After the first 20, texts are charged at a flat 10c per message. The text allowance resets each billing cycle and does not roll over.
How we charge.
Plan fees are billed monthly in advance. Any usage charges over your included minutes or texts are billed for the period in which they were used. Depending on your account, we charge your card automatically or send you an invoice. Card payments are processed by Stripe and invoices are issued through Xero. If a payment fails or an invoice is overdue, we may pause your agents until it is settled. We will always let you know first.
We will tell you in advance of any change to standard pricing. Moving from your founding rate to the standard rate at the end of your 6-month period is part of the plan you signed up for and is not a price change for this purpose.
Try before you pay.
We may give you a free demo number or a trial period so you can see Talkify working before you pay anything. No card is needed for the demo. If your trial includes a free period, billing starts when that period ends unless you cancel first. We may change or end trial offers at any time.
No lock-in.
You can cancel any time from your dashboard or by emailing us. Your plan stays active until the end of the current billing cycle, and we do not refund part-months unless the law requires it. When you cancel, you keep access to your transcripts and data until your account is closed, in line with our Privacy Policy.
Use it for good.
Talkify is for legitimate business and personal call handling. You agree not to use it to break the law, to harass or deceive people, to make bulk unsolicited marketing calls or texts in breach of the Unsolicited Electronic Messages Act, or to handle calls you are not authorised to handle. You are responsible for telling callers what they need to know and for getting any consent the law requires, including consent to record where that applies.
Numbers and carriers.
Talkify works by forwarding your calls to a Talkify number. Numbers we provide stay ours and are loaned to you while you are a customer. Call connection depends on telephony carriers we do not control, and standard carrier call records may be held by them for billing and regulatory reasons. You are responsible for your own line rental and any charges your own provider makes for forwarding.
The other companies in the loop.
Talkify relies on third parties such as voice and language providers, telephony carriers, calendar and CRM systems, payment processors and cloud hosting. When you connect one of these, you also agree to their terms. We choose reputable providers, but we are not responsible for outages or changes on their side. How your data flows through them is covered in our Privacy Policy.
Who owns what.
Your briefs, recordings, transcripts and contacts are yours. You give us the permission we need to process them so we can run the service for you. The Talkify software, branding and underlying technology stay ours. We do not train AI models on your transcripts, as set out in our Privacy Policy.
We aim high, not perfect.
We work hard to keep Talkify running around the clock, but no online service is up 100% of the time. We may need to take the service down for maintenance, and parts we depend on can fail. Fleet customers may have a separate written service level agreement. Outside of that, the service is provided on an "as is" basis.
Where we draw the line.
Nothing in these terms limits any rights you have under the Consumer Guarantees Act or the Fair Trading Act where they apply. If you are using Talkify in trade, you agree those Acts do not apply to the extent the law lets you contract out of them. To the extent allowed by law, our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss such as lost profits or missed business.
When we can step in.
We may suspend or close an account that breaches these terms, that puts the service or other customers at risk, or that has unpaid charges. Where it is reasonable, we will warn you first and give you a chance to put it right. If we close your account, we will help you export your data where we can.
New Zealand law.
These terms are governed by New Zealand law, and the New Zealand courts have non-exclusive jurisdiction over any dispute. We would always rather sort things out by talking first, so email us before anything else.
When these terms change.
We will update this page if our terms change. Material changes get an email to your account address at least 14 days before they take effect. The date at the top of this page is always the current effective date. If you keep using Talkify after a change takes effect, you accept the updated terms.
Questions?
Email [email protected] or open a ticket through the support page. We answer in plain English, usually within a few hours during NZ business hours.