Retail staff are face-to-face with paying customers. Talkify takes the phone instead — answering stock questions, tracking orders, handling returns, and forwarding the calls that genuinely need a human.
Most retail phone calls are stock checks, order chases, opening hours and returns questions. Talkify handles them all — your staff stays focused on the customer in front of them.
Connected to Vend, Shopify, Cin7, Lightspeed, MYOB or your in-house POS. The agent answers "is X in stock?" with the right number, the right size, the right store.
Customer asks where their order is — agent looks up the courier status and reads it back. No more "let me check with the warehouse and call you back".
Walks the customer through your returns policy, schedules pickups or in-store drop-offs.
Greets in te reo, switches to Mandarin, Spanish or 30 others on the fly when the caller does.
Boring questions answered fast — staff never get pulled away from the till.
Slide for staff on the floor count, pick the integrations you'd connect, and see live what your monthly looks like. No sign-up needed.
Broadcast is right for most growing NZ businesses. Unlimited concurrent calls means you'll never miss two callers at once.
Start with this plan →The Talkify mobile app puts the dashboard, transcripts and live coaching in your hand. Listen back to any call, edit your agent's prompt mid-shift, get push-notified the moment a hot lead lands.