Talkify answers every inbound call the instant it rings, in a real NZ voice, on 5, 10 or 15 lines at the same moment. It resolves the routine calls, books the appointments, escalates the hard ones to your team with full context, and runs your outbound campaigns from the same platform. No queue. No hold music. No offshore outsourcing.
Inbound, outbound, after-hours and overflow. One AI agent does the work of a phone team, finishes the job on the call, and logs every word of every conversation.
Every line picks up in 0.8 seconds, all of them at the same moment if that's what the morning brings. Queues, engaged tones and "next available agent" simply stop existing. A promo, a price rise or an outage no longer melts your phones.
Real NZ and Australian voices with te reo Māori greetings, built in Christchurch, hosted in NZ. Your callers get a Kiwi on the line, not a script read from an offshore floor at $2 a minute.
Complaints, VIPs and emergencies warm-transfer to your team or text a mobile in seconds, with the caller's name, number and the story so far. No "let me just read the notes".
Reminders, win-backs, review requests and phone surveys from the same platform. Load the list, the AI makes the calls, you get per-call outcomes.
Every call recorded, transcribed, summarised and searchable. A human call centre reviews a handful of calls a month; you can read every single one.
No seats to licence, no agents to recruit and roster, no telephony project. Keep your existing number, forward it to your Talkify agent, load your FAQs and escalation rules in the dashboard, and the queue is gone the same day.
Someone has to take the calls. Here is what each option really costs a New Zealand business once you count wages, per-minute charges and the calls that never get through.
| Option | Typical cost | Hours covered | Calls at once | Worth knowing |
|---|---|---|---|---|
| In-house phone team | $50,000 to $60,000/yr per agent + KiwiSaver, ACC and leave | ~40 hrs/week per agent | One per agent | Great judgement on hard calls, but capacity is fixed: lunchtimes, sick days and campaign spikes all turn into queues, and after 5pm nobody answers at all. |
| Outsourced call centre | $1 to $2.50 per minute or per call, plus setup and minimums | Business hours standard; 24/7 costs a premium | Depends on the roster | A busy month is an expensive month. Agents work from a script across many clients, most calls end as a message for you to chase, and quality checks sample a handful of calls. |
| Talkify AI call centreThat's us | $399 to $799/mo by simultaneous lines, minutes from 10c | 24/7, including public holidays | 5, 10 or 15 | Flat monthly price per tier, every line answered instantly, finishes the job on the call, transcribes everything, and escalates the calls that genuinely need your team. $0 setup, no lock-in. |
Agent salary range from published NZ contact-centre salary data, 2026. Outsourced range reflects typical NZ bureau per-minute and per-call rates. Run your own numbers with the missed call calculator, or see the full NZ provider comparison.
Price-change morning for an NZ service business. Forty-one calls before 10am. Here are three of them, all answered at the same time.
If your phone load comes in bursts, an AI call centre agent pays for itself the first busy morning.
Account queries, order status, "can someone call me back". The AI resolves the routine 80 percent and hands your team the calls that need judgement, with full context.
Storm days and cold snaps turn phones into queues. Every call answered, emergencies triaged, jobs booked into Fergus, Tradify or JobLogic while the crew stays on the tools.
Reschedules, cancellations and "have you got anything today" handled end to end, booked straight into GetTimely, Kitomba, Fresha or Zenoti. The front desk stays with the person in front of them.
Pick how many calls you need answered at the same moment. Every plan is the full platform: inbound and outbound, escalation rules, transcripts of every call, and 24/7 cover with no penalty rates.
Five callers answered at the same instant. Right for a busy front line where lunchtime and Monday mornings currently mean engaged tones.
Ten simultaneous conversations. Covers promo spikes, outage mornings and seasonal rushes without a queue forming.
Fifteen calls at once, around the clock. More simultaneous capacity than most staffed NZ call centre floors.
All plans: call minutes from 10c a minute, $0 setup, no per-seat licence, no lock-in. Lighter phone load? A single AI receptionist agent is $129/month.
Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1183, it'll either answer or queue a callback from a human.
The honest write-ups of the questions buyers actually ask, including the ones where a human team is still the right answer.
Lighter phone load? The reception-shaped version of the same agent: greeting, messages, bookings and urgent-call texts.
How outbound campaigns work: win-backs, reminders, reviews and surveys, with per-call outcomes and transcripts.
Every NZ AI phone-agent provider on published pricing: what 200 minutes really costs, side by side.
The Talkify mobile app puts the dashboard, transcripts and live coaching in your hand. Listen back to any call, edit your agent's prompt mid-shift, get push-notified the moment a hot lead lands.