Every business has a list of calls it knows it should make and never gets to. Ring every customer after the job to check they are happy. Ask the happy ones for a review. Call back the forty web enquiries sitting in the inbox before they go cold. Follow up the quotes you sent last week.
None of it is hard. It is just time, and time is the one thing a small business never has spare. So the calls do not happen, the reviews do not come in, and the leads quietly go elsewhere.
A Talkify outbound agent makes those calls for you. It rings the list in a natural Kiwi voice, has the conversation, and hands you back the results.
Post-job surveys, on every job
The best time to find out a customer is unhappy is the day after the job, not in a one star review three weeks later. An outbound agent can ring every customer once the work is done, ask how it went, and listen properly.
- Happy customer? It asks for a Google review and texts them the link.
- Not happy? It catches it early, flags it to you, and you fix it before it becomes a public review.
Either way you learn something, and you do it on every job, not just the ones you remember.
Lead generation that actually gets followed up
Most leads go cold because nobody calls them back fast enough. Your agent can:
- Call and qualify a web enquiry within minutes of it landing
- Follow up the quotes that never got a yes or a no
- Re-engage old enquiries that went quiet
- Book the keen ones straight into your calendar
It does the dialling and the first conversation, so you only spend your time on the people who are actually ready.
What comes back to you
This is the part that makes it useful rather than just busy. After a campaign you get:
- A full transcript of every call
- Sentiment on each one, so you can see happy from unhappy at a glance
- A hot-leads list of who is keen and what they want
- Bookings dropped straight into your calendar
- Reviews requested, with the links already sent
You do not get a vague "we made some calls". You get the actual outcomes, sorted.
A survey only helps if it actually runs. The difference between feedback you mean to collect and feedback you have is an agent that does not get busy and forget.
The two campaigns, side by side
| Post-job survey | Lead generation | |
|---|---|---|
| What it does | Rings customers after a job, asks how it went | Calls and qualifies leads and old enquiries |
| The conversation | Friendly check-in, review request if happy | Finds out what they need, gauges how keen |
| What you get back | Sentiment, issues flagged early, reviews requested | Hot-leads list, bookings, follow-ups logged |
| Why it matters | More reviews, fewer surprises | More booked work from leads you already had |
It is a real conversation, not a robocall
Your customers are not getting a recorded message. The agent speaks in a warm, natural voice, listens to the answer, and responds like a person would. Polite, easy, and the way you would want your business represented.
Start with one list
You do not have to do everything at once. Pick one list, last month's customers or the enquiries you never called back, and let the agent ring it. For the win-back and reminder side of this, we wrote about that too: your customer list is an asset, ring it.
See outbound calls, phone surveys, hear it live, pricing, or set one up.
Stop reading. Talk to it.
Call our Talkify Airline demo line or get a free demo agent on your own NZ number. No card needed.