Nobody at the desk has a spare hand at half past eleven on a Saturday. Talkify is an AI receptionist for Zenoti salons, spas and clinics: it answers in a real New Zealand voice, knows the client from the number they rang on, talks through your treatment menu in your own words, asks Zenoti what is genuinely free, and books the appointment in against the right therapist and the right room while they are still on the phone.
It reads before it books. The agent checks your live Zenoti availability first, so it never offers a time your diary has already taken, and it works to the therapist and the room rather than just the clock. Then it writes the appointment in, so nothing is sitting on a notepad waiting to be keyed in on Monday.
Everything it does while the person who would normally answer is at the basin, on the floor or already on the other line.
Six things happen while your team stays with the client in the chair.
On the first ring, in a genuine New Zealand voice, using your salon name and your greeting. No hold music, no menu, no "your call is important to us". Five people can ring at once and all five get answered.
The number is matched against your Zenoti guest list before the agent speaks, so a client of nine years is greeted by name and does not have to spell their surname to a phone.
Your treatments, in your wording, with the time each one really takes and what it costs. That comes from you rather than from a guess, so a service you have retired stops being offered the day you take it out.
Not the timetable in somebody's head. The agent asks your centre what is genuinely open for that treatment across the days the client asked about, and offers only times with a therapist and a room free for it. If they want a particular stylist, only that stylist's openings.
The day, the date, the time, the treatment and who they are with, read back out loud, then written into Zenoti against the right service, therapist and room, and confirmed to the client by text and email.
The appointment is already in the diary, so what reaches you is the context: a text summary within seconds, the full transcript and the recording, and anything the client mentioned that a booking screen would never have shown you.
Your diary, your roster, your rooms and your guest list, working on the phone at the hours nobody is on the desk.
Every time it offers is a time Zenoti says is open, checked on the call rather than pulled from a schedule someone typed out in February. The commonest way a phone booking goes wrong is offering a slot that has gone.
Zenoti answers with who is free and which room is free for that treatment, so a request for a particular stylist is answered from the roster rather than promised and sorted out later.
Treatments, durations, prices, what needs a patch test, what you will not do over the phone. All of it yours to edit, and the agent is told to answer only from it and never to invent a service or a price.
If Zenoti is slow or unavailable the agent falls back to the calendar you have connected to Talkify and the conversation carries on. A booking system having a bad morning never becomes a phone that does not work.
The appointment is written into Zenoti against the right service, therapist and room while the client is still on the phone, and confirmed to them by text and email. Money is the one thing it leaves alone: no cards, no deposits, no refunds on the line.
The number is matched against your guest list before the agent speaks, so a client of nine years is greeted by name, and when they ring to shift Thursday the agent can find that appointment and move it rather than taking a message about it.
Ring our agent and put it through its paces. Ask what something costs, change your mind about the day, ask for a stylist by name, try to catch it out. Most people ring expecting a robot and hang up having had a conversation. No sign-up, no card, answering around the clock.
Salons buy an answering service for the evenings. That is not where the column goes empty.
Every chair is full, the phone goes, and the only person who could pick it up has their hands in a colour. The caller does not leave a message, because someone who wants a Thursday appointment is not going to wait for a call back to find out whether Thursday exists. They ring the next salon on the list.
An hour on a stylist's column that goes unbooked cannot be sold later, unlike a product on a shelf. Two missed calls a day is a column a week. Work out what yours are worth on the missed call calculator.
The same agent, the same knowledge of your salon, pointed in the other direction. Every one of these is live today.
Appointment reminders the day before so the chair does not sit empty. Win-back calls to the clients you have not seen in six months. A review request the day after. You load the list, it makes the calls.
The same brain in a chat widget on your site, in text or voice, from $49 a month. It knows the same menu and the same prices as the one on the phone.
Phone surveys that ring your client list, ask how the colour has held or why they have not been back, and report the answers without anyone at the desk sitting on hold.
Connected to your Xero, the agent rings the invoices that have gone past due, in your name and your wording, and writes the outcome and any promise to pay onto the invoice. No commission, no collection agency.
The fortnight when everyone in the country wants their hair done at once. Call centre plans answer five, ten or fifteen callers at the same moment, with no queue and no hold music.
The Personal Assistant answers one person's own line rather than the salon number, screens the rubbish and texts you what mattered. From $89 a month.
To start building your agent, complete the form, or ask our agent to get you started. No card needed for the demo.
Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
How the agent handles a salon day, from the Saturday rush to the enquiry that arrives at nine at night.
Walk-in waits, a chair that runs on time, and bookings taken while you are mid-cut.
What Talkify connects to today, and what your agent can do once it is connected.