Your agent answers, works out whether it is genuinely urgent, and hands the job to whoever is actually on call tonight. It notifies them, texts them, then rings them and reads the job out. Nobody answers, it moves to the next person on your list. Somebody accepts, everyone else is stood down.
$19.95 a month, and it needs an incoming Talkify agent to answer the calls. Texts 10c and calls 50c a minute, only when somebody is actually being chased.
Notification, then a text, then the phone actually rings. Each one stops the moment the job is accepted.
Most after-hours setups end at the message. The call is answered, the details are taken, an email goes somewhere, and then it sits there until somebody happens to look at their phone. Meanwhile the customer is standing in an inch of water deciding whether to ring the next plumber on Google. The gap is never the answering. It is the handover.
From the moment the phone is picked up. The agent can tell the caller that Dave is on call and will ring them back, instead of promising something vague that nobody has agreed to.
A notification, then a text, then a phone call that reads the job out and takes a spoken yes. Still nothing, and it moves to the next person on your list, in the order you put them in.
The first to accept gets it, and everyone else is told it has been taken. Two people never drive to the same address at 2am.
Anything the agent is not sure about is treated as next business day and waits for the morning. Waking a plumber for a quote request is how a roster gets switched off.
Who was notified, texted and rung, when, and what came back. "Nobody told me" is a conversation you only have to have once.
You set how long each person gets. Two minutes by default, and it stops the second somebody says yes.
Nobody is going to maintain a second copy of their on-call roster, so there are three ways to do it and all of them are fine. Whichever you pick, swaps and cover take one tap and the person covering never has to ask somebody else to edit a schedule.
The weekly pattern, once. Dave has Tuesday nights from five until eight the next morning, Sam has Thursdays, and they swap weekends every second week. Drag your people into the order they should be tried and that order is the escalation.
Already keep an on-call calendar in Google or Outlook? Point us at it. Any event titled "On call: Dave" becomes a shift. We only ever read it, and we never write anything into your calendar.
Plenty of businesses do not have a roster at all: whoever is on duty this week says so. That is a perfectly good way to run it. Turning yourself on beats the schedule and anything else, which is exactly what you want at six o'clock on a Friday.
This is the part most on-call products are quiet about, so here is the honest version. A notification cannot make a muted phone ring, on any platform, no matter what it claims. That is why the ladder ends with an actual phone call: a real incoming call is the one thing every handset still treats as important, and it works whether or not anyone has installed our app.
We are building a proper alarm-style alert into the Talkify app so it sounds through silent the way an alarm clock does. Until that ships, the call is the thing that wakes people, and it is in the default ladder for exactly that reason.
Burst pipes, no power, no hot water and a gas smell do not keep office hours. The agent gets the address and the fault in the customer's own words, then wakes the right person and nobody else.
A tenant flooding a bathroom at midnight needs somebody who can actually act, not an inbox. The job goes to whoever is covering that portfolio tonight, and there is a record of exactly when it was passed on.
Anywhere a service level agreement puts a clock on your response. Every attempt is timestamped, so how quickly somebody was reached is a matter of record rather than of memory.
No setup fee, no per-job charge and no lock in. Notifications and emails are free. The only usage charges are the texts and calls we make chasing your on-call people, at 10c a text and 50c a minute, so a quiet month costs the monthly fee and nothing else.
The on-call roster needs an incoming Talkify agent to answer the calls: it has nothing to pass on without one. Business agents are $129/month at the founding rate for your first 3 months, then $199, including 100 minutes of calls.
Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1183, it'll either answer or queue a callback from a human.
The nights, weekends and public holidays cover this sits on top of.
Emergency calls answered and passed on while you are under a house.
Everything Talkify connects to, and what each connection actually does.