Talkify / Business Phone Lines
Local numbers · Keep your number · No lock-in

The phone line that answers itself.

Every business line rings out eventually. Ours does not. You get a real New Zealand number, calling to landlines and mobiles, and an AI receptionist already sitting on the line, so the calls nobody can take are still answered, booked and written up. One line, one bill, nothing missed.

From $219 a month excluding GST. Keep the number on your van, $10 a number to port it across.

Three packages, agent and line together.

Each bundles the AI agents, the numbers, the seats and a block of calling. Prices exclude GST and run month to month. The "bought separately" figure beside each one is what the same parts cost at our own published prices, worked out from the rate card below rather than invented for the page.

RECEPTION LINE
$219/mo +GST

Bought separately $289.00. You save $70.00 a month.

For a small crew that keeps missing calls while out on the tools.

  • 1 AI agent with 150 answering minutes
  • 1 local number
  • 4 seats on the mobile and desktop app
  • Unlimited NZ landline calling, fair use 1,000 min
  • 150 NZ mobile minutes
  • 50 texts a month
  • Voicemail to email and text
  • Keep your number, $10 a number to port
Choose Reception Line
OFFICE LINE
$749/mo +GST

Bought separately $1,177.60. You save $428.60 a month.

For a multi-site operation that needs an 0800 number and real capacity behind it.

  • 4 AI agents with 600 answering minutes
  • 8 local numbers plus an 0800 number
  • 15 seats on the mobile and desktop app
  • Unlimited NZ landline calling, fair use 6,000 min
  • 1,500 NZ mobile minutes
  • 500 texts a month
  • Keep your numbers, $10 a number to port
  • Call recording and transcripts
  • Ring groups and after-hours routing
  • 0800 number included
  • Priority support
Choose Office Line

Already have a Talkify agent, or only want the phone service? The line on its own is $29 a month excluding GST, with 1 local number, 1 seat, 100 NZ mobile minutes and unlimited NZ landline calling on a fair use cap of 800 minutes.

Every rate we charge, on one page.

This is the whole rate card. Calls bill per minute once a package allowance runs out, and everything below excludes GST. Nothing else gets added to your invoice.

Calling rates, per minute
Call typeEx GST
NZ landline, local and national5c
NZ mobile12c
Inbound to your 0800, caller on a landline8c
Inbound to your 0800, caller on a mobile22c
Australia landline8c
Australia mobile18c
Between your own Talkify linesFree
Inbound to your local numberFree
Anywhere else in the worldOn request
Add anything on
Add-onEx GST
Extra seat on the app$15.00 / mo
Extra local number$6.00 / mo
0800 number$12.00 / mo
Port an existing number across$10.00 once
Setup feeNone
Minimum termNone

The agent is on your phone system, not bolted to the side of it.

This is the part a forwarded number cannot do. Because the agent lives on the same line as your team, it can hand a call over, follow your diverts, and take the place of a keypad menu without anybody dialling anything else.

It transfers to a person

When a caller needs a human, the agent warm-transfers to the right extension, mobile or ring group, and says who is calling and why before it hands over. If nobody picks up it takes the call back rather than dropping it into a void.

It replaces the keypad menu

Nobody wants "press 1 for accounts". The agent asks what the caller needs in plain language and routes on the answer, so you keep the routing an IVR gave you without making people listen through six options to find theirs.

It follows your diverts

Send calls to the agent always, after hours, when you are already on one, or when nobody answers in five rings. It is a setting on your own line, not a forward somebody has to remember to turn on and off.

It rings your team in the app

Your seats register to the line as real softphones, so a call can ring the agent, a person, or both. Answer on your mobile, pick it up on the desktop, or let the agent take the third one while you are already on two.

Seats are included, not metered

Most NZ business phone plans charge per user, so every person you add puts the bill up again. Your seats come with the package. Put the whole crew on it, including the ones who only take a call now and then.

One bill, published rates

The line, the numbers, the minutes and the agent arrive on a single invoice, with every rate published above. No platform fee turning up on invoice four, and no launch price that quietly rises later.

Frequently asked.

Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1183, it'll either answer or queue a callback from a human.

What is a Talkify phone line?
A real New Zealand business phone line on the same account as your AI agent. You get a local number, an app for mobile and desktop, and calling to NZ landlines and mobiles. The difference is who picks up: your agent answers everything your team does not, so the line never rings out.
Can I keep my existing phone number?
Yes. Porting is a one-off $10.00 a number, excluding GST, and there is nothing else to it. Send us the number and your current provider details and we arrange the move. Your number keeps working while the port goes through, and it stays yours if you ever leave us.
What does it cost per minute if I go over?
NZ landline calls are 5c a minute and NZ mobile calls are 12c a minute, both excluding GST. The full rate card is published on this page. There is no platform fee, no per-seat surcharge and no connection fee sitting underneath the monthly price.
Do I need to buy new phones?
No. The line runs through an app on the phones and computers you already own. We can supply desk handsets if you would rather have them, but nothing about these packages requires hardware and there is no PBX box to install on site.
What counts as unlimited NZ landline calling?
Calls from your line to any New Zealand landline, local or national, with a fair use cap stated on each package so you can see exactly where it sits. On Reception Line that is 1,000 minutes a month, well beyond what a small team uses. We would rather publish the cap than say unlimited and quietly meter it.
How is this different from buying a phone system and an AI receptionist separately?
One bill, one support number, and the agent sits on the line itself rather than being forwarded to from somewhere else. Bought as separate parts at our own published prices, Reception Line would come to $289.00 a month. The package is $219.00.
Is there a contract?
No lock-in term. Packages run month to month, and you keep your number if you leave. We would rather earn the next month than trap you into it.
Do I pay per user?
No. The seats are in the package, so adding someone to the phones does not change your monthly price until you run out of them. Reception Line comes with 4. Most NZ business phone plans charge per user per month, which is what makes them look cheap on the sticker and expensive by the fifth person. Extra seats past your package are $15.00 a month.
Can the agent transfer a call to one of my staff?
Yes, and it introduces the call first. Because the agent sits on the same phone system as your team rather than on a forwarded number somewhere else, it can transfer to an extension, a mobile or a ring group, tell the person who is calling and what about, and take the call back if nobody picks up instead of dropping it.
Can it replace our IVR phone menu?
That is one of the better reasons to move. Instead of "press 1 for accounts, press 2 for service", the agent asks what the caller needs in plain language and routes on the answer. You keep the routing the menu gave you and the caller stops listening through six options to find theirs. Callers who would have hung up on a menu tend to stay on with a voice.
When does the agent pick up instead of my team?
You decide, and it is a setting on your own line rather than a divert you have to remember to switch on. Always, after hours only, when everyone is already on a call, or when nobody answers within a set number of rings. Change it whenever you like; there is no forwarding code to dial.
Can my team take calls in the Talkify app?
Yes. Each seat registers to the line as a real softphone over SIP, so calls ring straight into the Talkify app on a mobile or desktop. You are not diverting to a personal mobile number and you are not paying a second provider for the privilege. A call can ring your people, the agent, or both at once.
Does the AI agent use up my calling minutes?
No, they are separate allowances and both are listed on every package. Answering minutes are the time your AI agent spends on calls. The NZ mobile minutes and landline calling are for calls your team makes and takes from the app. Inbound calls to your own local number are free either way.
TWO WAYS TO GET SET UP

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