01
Do I have to change the business phone number?
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No. Talkify works by call forwarding from the number your customers already have. You choose when it picks up: always, only when your line is already busy, only when nobody answers within a few rings, or only outside your hours. It takes a few minutes to set up with your phone provider and you can turn it off just as fast. Nothing is ported and nothing is installed.
02
How does it connect to Calendly?
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One token. In Calendly go to Integrations, then API and webhooks, generate a Personal Access Token and paste it into Talkify. That is the whole connection: no developer, no app to submit for review, no webhooks to configure. The token is stored encrypted and you can revoke it from Calendly at any moment. Then tell us which event type is the default, and you are answering.
03
How does the booking actually happen?
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The agent asks Calendly what is genuinely open, reads those times back to the caller, and once they have chosen it sends them a single-use link on the spot, by text or email or both. They tap it, confirm the time, and Calendly does the rest: the invite, the confirmation email, the reminders and the entry in your calendar all come from Calendly exactly as they do for a booking made on your website. The link is good for one booking, so it cannot be forwarded around and used again.
04
How far ahead can it see?
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A week. Calendly answers availability questions a window at a time and caps that window at seven days, so the agent works with what is open between now and this time next week, and reads back up to five of those times so the caller is choosing rather than being read a timetable. In practice that is the right horizon for a phone call anyway: somebody ringing to book rarely wants a slot in November.
05
What if nothing is free in the next week?
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It says so, plainly, and offers to take their details for a call back instead. That is the behaviour we want: an agent that invents a Thursday at two because the caller sounded keen is worse than no agent at all. You get the enquiry as a text and an email within seconds, with the whole conversation on it, so somebody can ring them back with a real time.
06
Does it text the link, or email it?
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Whichever it has, and both when it has both. A New Zealand mobile gets a text with the link in it, an email address gets an email, and the agent asks for one during the call if it does not already have it. Most callers on a mobile prefer the text, because they can tap it before they have put the phone down.
07
Can it send the link after the call instead of during it?
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Yes, and plenty of businesses run it that way. It is a per-agent switch: every caller gets the booking link texted or emailed the moment the call ends, whether or not the conversation got as far as talking about times. It is a good setting for a busy line where you would rather the agent kept the call short and let people book in their own time.
08
Can it tell a caller about a booking they have already made?
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Yes, when it knows their email address, because that is how Calendly indexes invitees. Talkify looks their upcoming bookings up by email and puts them on the call record, so your team sees at a glance that the person ringing already has a Thursday appointment rather than needing a second one. Turn it on per agent, alongside the after-call link.
09
We have several people, with different calendars.
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Then each agent points at its own. Paste the event type's scheduling URL onto the agent, the plain https://calendly.com/... one you would put on a website, and that agent reads and books against that calendar. Leave it blank and it falls back to the account default, so a single-calendar business sets it once and never thinks about it again.
10
Does it change anything in my Calendly?
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Nothing about how your Calendly is set up. Your event types, your working hours, your buffers, your minimum notice and your daily limits are all yours and are all obeyed, because the times the agent offers are the times Calendly says are open under those rules. The agent works within your settings rather than around them, which is exactly why the connection is worth having.
11
Can two callers end up in the same slot?
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No, and the way that is prevented is worth knowing. The time is not held by the agent, it is confirmed on Calendly itself, and Calendly will not confirm a slot that has gone. So the worst case is a caller who chose a time that was taken in the ninety seconds since it was read out, and who is offered the next one, rather than two people turning up at nine on Thursday.
12
What if Calendly is slow, or having an outage?
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The call carries on. Talkify never lets a third party hold up a conversation, so an unavailable Calendly means the agent takes the enquiry properly and you get it as a text and an email within seconds, not a caller sitting in silence while something times out. A booking system having a bad morning should never turn into a phone that does not work.
13
What does it cost?
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Talkify business agents are $129/month at the founding rate for your first 3 months, then $199, including 250 minutes of calls, with extra minutes from 10c each. Connecting Calendly costs nothing on top, there is no setup fee, no per-booking charge and no lock-in, and we do not touch your Calendly subscription.
14
We use Google Calendar or Outlook rather than Calendly.
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Then the agent books directly into it. Talkify connects to Google Calendar and Microsoft Outlook as well, and for those the appointment is written straight into the diary on the call. Tell us what you run your day on and we will tell you plainly which of the two ways suits you better.
