The AI receptionist that lodges the job in iTrade.

A visit on the day discussed, for the length you have set as your default, against the job it has just lodged. iTrade decides who takes it. That is the whole transaction: we ask, iTrade allocates. No slot picking, no choosing a worker, and nothing written into anybody's day by us.

That the job is in and somebody will confirm the time. Never a guaranteed slot, because we would be inventing it. If nobody is free, iTrade says so and hands back alternative times, which the agent can offer instead of promising something your team then has to unpick.

Your office already decides who goes where, and it knows things a phone call never will: who is closest, who has the part on the van, who is running late. Asking iTrade rather than overruling it means the job arrives with the allocation left exactly where it belongs.

A voicemail gets listened to once, half remembered, and typed up as "leak, Papanui, ring back". What the customer actually said is the first thing lost when a call becomes a note. Here it goes into the job as the description, in their words, so whoever picks it up reads the customer rather than somebody's summary of them.

You sign in with your own iTrade login and approve a named list of permissions on iTrade's screen, not ours. We never see your password, nothing is read or written before you approve, and the connection stays yours to cut off. If we later need a permission you did not grant, you are told which one by name rather than watching something fail for no stated reason.

On connection we subscribe to the events your account offers, and iTrade posts them to us as they happen. Each delivery is signed, so a forged one is rejected, and a repeat of the same event is recognised and dropped rather than counted twice. Every event is written to a plain activity log you can read, so there is a record of what moved and when.

Recognising the caller, adding the call summary to the job as a note, and asking for a visit share one setting. iTrade gave us those three endpoints ahead of its published documentation, so we would rather you turned them on deliberately than find them already running on your account. It is one click and they are live from the next call.

Every call is still answered and triaged, the customer is still created, the job is still lodged with the caller's own words in it, and you still get the summary, the transcript and the recording. The agent simply greets an existing customer as a stranger and takes a message about timing.

In the call reports our trades customers have shared with us, the clear majority of answered calls arrive inside ordinary business hours. Crews are being dispatched, yesterday's jobs are being chased and every customer who thought about their problem overnight rings at once. One electrical contractor takes its heaviest volume at 9am. One person on a desk cannot absorb that, and the overflow used to be a busy tone.

A customer with water coming through a ceiling rings three trades, not one, and books whoever picks up. That is a four-figure job decided by who answered, not by who was better. Work out what yours are worth on the missed call calculator.