You cannot take a call with your hands inside a wall. Talkify is an AI receptionist for Fergus job management: it answers your business phone in a real Kiwi voice on the first ring, works out whether it is a burst pipe or a quote request, gets the address and the urgency, and writes the whole thing into Fergus so it is waiting for you when you climb down. No retyping, no scribbled note on the dash.
The first ten Fergus users get the Fergus setup done free, and two months of Talkify on us. Put your name down and we will wire yours up and walk you through it.
Everything it does, without a lunch break, a sick day or a second thought about answering at 7pm on a Sunday.
Six things happen while you are up a ladder with your hands full. You do none of them.
On the first ring, in a genuine New Zealand voice, using your business name and your greeting. No hold music, no menu, no "press one for". Five people can ring at once and all five get answered.
The number is matched against your Fergus contacts before the agent speaks. An existing customer gets greeted by name and does not have to explain who they are or spell their street again.
Burst pipe or a quote for a bathroom. Whether the water is off. Whether it is their own place or a rental. Which suburb, and whether you cover it. The questions you would ask, asked in the same order.
A new enquiry with the name, the number, the site address and the fault in the customer's own words, marked as having come off the phone. Nothing to re-key at nine at night.
Where you allow it, the agent reads your team's calendar and offers times that are actually free, then puts the job in. It reads before it writes, so it cannot double-book you.
A text summary within seconds, and the full transcript and recording kept against the job. If it was urgent, the call is warm-transferred to whoever is on call, with the details already gathered.
Ring our agent and put it through its paces. Ask it what things cost, try to catch it out, ask for something it will not know. Most people ring expecting a robot and hang up having had a conversation. No sign-up, no card, answering around the clock.
Everyone buys an answering service for the nights. That is not where the work goes missing.
In the call reports our trades customers have shared with us, the clear majority of answered calls arrive inside ordinary business hours. Crews are being dispatched, yesterday's jobs are being chased and every customer who thought about their problem overnight rings at once. One electrical contractor takes its heaviest volume at 9am. One person on a desk cannot absorb that, and the overflow used to be a busy tone.
A customer with water coming through a ceiling rings three plumbers, not one, and books whoever picks up. That is a four-figure job decided by who answered, not by who was better. Work out what yours are worth on the missed call calculator.
The same agent, the same knowledge of your business, pointed in the other direction. Every one of these is live today and runs alongside your Fergus jobs.
Appointment reminders so the customer is home when your van turns up. Win-back calls to customers you have not seen in a year. Review requests the day after the job. You load the list, it makes the calls.
Connected to your Xero, the agent rings the invoices that have gone past due, in your name and your wording, and writes the outcome and any promise to pay onto the invoice. No commission, no collection agency.
The same brain in a chat widget on your site, in text or voice, from $49 a month. It knows the same prices and the same availability as the one on the phone.
Phone surveys that ring your customer list, ask what you want to know and report the answers back, without anyone on your team sitting on hold.
Storm week, burst pipes everywhere, forty calls in an hour. Call centre plans answer five, ten or fifteen at the same moment, with no queue and no hold music.
The Personal Assistant answers one person's own line rather than the business number, screens the rubbish and texts you what mattered. From $89 a month.
Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1183, it'll either answer or queue a callback from a human.
Emergency triage on the call, and the job sheet built before anyone rings back.
Fault triage, callbacks and the nine in the morning rush absorbed without a receptionist.
What Talkify connects to today, and what your agent can do once it is connected.