The diary your whole business already runs on, working the hours nobody is at a desk. Talkify is an AI receptionist for Microsoft 365 and Outlook: it answers in a real New Zealand voice, checks what your calendar genuinely has open before it offers anybody a time, and writes the appointment straight into Outlook while the caller is still on the line.
Calendar only, and that is the whole permission. Talkify asks Microsoft for calendar access and nothing else. There is no mail permission on the consent screen, because we never request one, so there is no setting anywhere that would let the agent read or send an email. Your IT can check that before they approve it.
Everything it does with the calendar your business already keeps, at the hours nobody is there to check it.
Six things happen while you are on a site, in a meeting, or gone home.
On the first ring, in a genuine New Zealand voice, using your business name and your greeting. No hold music, no menu, no "your call is important to us". Five people can ring at once and all five get answered.
The number is matched against your contacts before the agent speaks, so a customer of nine years is greeted by name rather than being asked to spell their surname to a phone.
Not a timetable in somebody's head. The agent works from your actual Outlook calendar, so the times it offers are times that are genuinely open, and a morning that filled up yesterday is not offered today.
Out of office and tentative are taken. A day marked working elsewhere is not, because that is somebody who can still see a customer. The distinction is Outlook's own, and reading it wrong is how an agent turns away a week of work.
The day, the date and the time read back out loud, then written into your Outlook calendar with the caller and the details on it, and a Teams link if that is what the appointment needs. It shows up on your phone before you have got back to the ute.
The appointment is already in the calendar, so what reaches you is the context: a text summary within seconds, the full transcript and the recording, and anything the caller mentioned that a diary entry would never have held.
Your diary, your people and your hours, working on the phone at the times nobody is looking at Outlook.
Every time it offers is a time your Outlook calendar has open. The commonest way a phone booking goes wrong is promising a slot that has already gone, and it is the reason double bookings turn into an apology and a lost customer.
Connect a diary per person and the agent can answer that, then offer when they are next open. It is given free and busy and nothing else, so it can say Sarah is tied up until half two without saying she is at a specialist appointment. Off until you switch it on, one person at a time.
Calendar permission is the only thing Talkify asks Microsoft for. Mail is a separate permission and we never request it, so there is nothing to configure and nothing to trust us on: the consent screen your IT approves lists exactly what we get, and mail is not on it.
The agent reads Talkify's own copy of the diary rather than ringing Microsoft mid-call, so a slow morning at Microsoft never becomes a phone that will not answer, and a caller never sits listening to silence while something times out.
A weekly stand-up blocks out Monday mornings, not the next two years. Talkify asks Microsoft for the individual occurrences rather than the repeating rule behind them, and drops the ones you have cancelled so that time comes back.
A company on Microsoft 365 Business connects exactly the way a one-person operation on a free Outlook.com address does. Sign in as you normally would, approve the screen, and the diaries on the account come through. Nothing to install, no Outlook add-in.
Ring our agent and put it through its paces. Ask for a time, change your mind about the day, ask whether someone is around on Thursday, try to catch it out. Most people ring expecting a robot and hang up having had a conversation. No sign-up, no card, answering around the clock.
Businesses buy an answering service for the evenings. That is not where the diary goes empty.
The busier the diary, the less able you are to pick up the phone that would fill it. You are in the meeting that is in Outlook, which is exactly when somebody rings wanting an appointment. They do not leave a message, because a person who wants to know whether Thursday exists is not going to wait until tomorrow to find out.
A Thursday afternoon nobody booked cannot be sold on Friday, unlike a product on a shelf. Two missed calls a day is a week of work a month. Work out what yours are worth on the missed call calculator.
The same agent, the same knowledge of your business, pointed in the other direction. Every one of these is live today.
Appointment reminders the day before so the slot does not sit empty. Win-back calls to the customers you have not heard from in six months. A review request the day after. You load the list, it makes the calls.
The same brain in a chat widget on your site, in text or voice, from $49 a month. It knows the same diary and the same prices as the one on the phone.
Phone surveys that ring your customer list, ask how the job went or why they have not been back, and report the answers without anybody sitting on hold.
Connected to your Xero, the agent rings the invoices that have gone past due, in your name and your wording, and writes the outcome and any promise to pay onto the invoice. No commission, no collection agency.
The week everybody rings at once. Call centre plans answer five, ten or fifteen callers at the same moment, with no queue and no hold music.
The Personal Assistant answers one person's own line rather than the main number, screens the rubbish and texts you what mattered. From $89 a month.
To start building your agent, complete the form, or ask our agent to get you started. No card needed for the demo.
Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
If your bookings run through Calendly rather than straight into a calendar, the agent can text the caller a single-use booking link on the call.
What an AI receptionist actually does all day, and how it compares with an answering service or another pair of hands.
What Talkify connects to today, and what your agent can do once it is connected.