Frequently asked.
The questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
01
What does Tradies Line actually do?
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An AI receptionist for trades across Australia and New Zealand, answering on the number you already have by conditional call forwarding from your mobile plan, booking into Google Calendar or Outlook, and sending quotes, invoices and payment links from the same place. We have described it from their own published material. If we have got something wrong about your product, email
[email protected] and we will fix it.
02
When would Tradies Line be the better choice?
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A trade business that wants to try AI answering without paying for anything first and would rather not change its number. Their free tier needs no card, the plans are counted in whole calls rather than minutes so the bill is easy to picture, and they state plainly that there is no overage: usage stops at zero and you buy another pack. The scope is tidy too, with quotes, invoices, payment collection and website chat in one place, and the founders will take a fifteen minute video call before you buy anything. They also publish that the agent tells callers early that it is an AI and captures a lead rather than guessing when it is unsure, which is the right instinct and not everyone says it out loud.
03
What should I ask Tradies Line before signing?
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Which currency you are actually being billed in, and what the GST position is. Their prices are published in Australian dollars, and their New Zealand pages show the same figure with no currency marked, so ask what a New Zealand company pays and who carries the exchange rate. The Australian Business Register also records the company as not registered for GST, so ask what your invoice will say and whether there is anything on it to claim back. Where your call recordings and transcripts are held. Nothing about storage location is published on the site, and those recordings are your customers' personal information, which the Privacy Act makes your responsibility rather than your supplier's. Ask for the country in writing. What you are actually buying, on three points. No phone line is sold, so ask what conditional forwarding from your own mobile plan costs you per forwarded call, and what it means for the number that shows when you ring the customer back. Ask which integrations are live and self-serve today rather than listed as available on request. And ask what consumes an AI credit, since the plans are counted in them and the site does not define one.
04
Why would I choose Talkify instead?
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They publish their whole price list and say plainly that nothing gets added at checkout, which is a better answer than half this market manages, and a free tier with no card is an easy way to try the idea at all. Two things are worth weighing against it. The company is new: the Australian Business Register records it from July 2026, and the oldest post on their own blog is the same month. Everyone starts somewhere and that is not a criticism, but it is a fact worth knowing when you are handing over your phone. And what they sell stops at the software. Your number stays with your mobile provider and is forwarded on, so the line, the forwarding charges and the number that shows when you ring back are all still somebody else's. We sell the line itself, on our own carrier account here, with the agent already answering on it, priced in New Zealand dollars with GST on the invoice and your call recordings held in this country.
05
How does the cost compare?
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Cost lives on our comparison page rather than here, because prices change and we would rather maintain them in one place than let two pages drift apart. That page works out what 200 minutes of answered calls actually costs on every provider's published pricing, with setup fees, monthly platform fees, GST treatment and per-minute overage included, and it carries the date it was last checked.
06
Can I hear Talkify before I decide?
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Yes, and without handing over your details. Ring 03 242 1262 any time, day or night, and talk to a live Talkify agent in a real New Zealand voice. No form, no card, no follow-up call unless you ask for one. Try to do the same with everyone on your shortlist, because five seconds of listening tells you more than any comparison table.
07
Is Talkify only an AI receptionist?
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No. Reception is one product on the platform. The same account also runs outgoing call campaigns, phone surveys, overdue invoice chasing from your own Xero, daily wellness check calls, an on-call roster that keeps ringing until a human accepts, a front counter agent, a website chat widget that talks as well as types, and SMS follow-ups that catch whatever the call missed. We sell the phone line itself as well.
