Offsider, from Talkify · For Fergus
Offsider works on your calls rather than answering them. Your agent knows who is ringing from their Fergus history. After the call, Offsider drafts the customer, the site, the quote and the visit into Fergus. Then it reads Fergus back to make sure what your caller was told is what actually got booked.
$1.00 plus GST per booked call, only when Offsider puts work into Fergus. Needs Talkify with Fergus connected. Built for New Zealand and Australian businesses.
The caller recognised, the work drafted, the visit checked against the diary, and Fergus read back afterwards.
Every call is work for Fergus. A job, a quote, a visit. Whether your agent takes the call or you do, Offsider is on it, and makes sure it all gets there.
Talkify agent: Kia ora Judy, good to hear from you. Is it time for the heat pump service again?
Caller: It is! Same as last November, please.
Talkify agent: Your agent knows each caller's Fergus history the moment they ring. Their jobs, what they cost, and the work that comes round every year.
When a call ends, yours or your agent's, Offsider reads it and drafts the work for Fergus. The customer, the site, the job or the quote, and the visit you agreed. Anything already done on the call is left alone.
Ask first, and you get an email. Untick anything you don't want, tap send, and it's in Fergus. Or set it to go straight in.
Then it checks. If a caller was told they're booked, Offsider makes sure Fergus says so too, and tells you straight away when it doesn't.
Talkify agent: And Offsider in your ear, on the calls you take yourself.
Caller: Hi, it's Sarah. We've just bought a place in Lower Hutt and the switchboard needs doing. We'd like a few more power points in the kitchen too.
Talkify agent: Sweet as. How old's the house?
Caller: I think it was built in the seventies.
Talkify agent: Check for the old ceramic fuses.
Talkify agent: Righto. Has it still got the old ceramic fuses?
Caller: Yes it has, the old white ones.
Talkify agent: And how many points were you after?
Caller: We were thinking about four. When could you come and have a look?
Talkify agent: Thursday at eight is free.
Talkify agent: I could pop round Thursday at eight, if that works?
Caller: That would be perfect, thanks.
Offsider, from Talkify. Built for New Zealand and Australian businesses. Every call, into Fergus.
Each one is a switch, set for your business. Use all three, or only the one you need.
Past jobs, what they cost, work that is due and anything still open, before the caller says a word.
02Customer, site, enquiry or quote, and the visit, drafted from the call. You look it over, or let it go straight in.
03If the caller was told they are booked and Fergus disagrees, you hear about it straight away.
Live now · Part one
When somebody rings an agent with the Memory card, the agent already knows their Fergus history. Their past jobs and what they cost. Work that comes round regularly, like a yearly heat pump service, and whether it is due. Any job that is still open.
So "same as last year" means something. The agent can ask about the unit it serviced in May instead of starting from a blank page, and a regular customer is treated like one.
Live now · Part two
Offsider reads the finished call and drafts the work for Fergus. The customer. The site. The job, as an enquiry or as a quote with its pieces of work as quote lines. And the visit, if a day was agreed.
A quote line is only priced where somebody from your business said a price on the call. The rest is left for you to price. Anything your agent already did in Fergus during the call is left out, so nothing goes in twice, and your own Fergus settings always win.
Once it is in, the caller can be texted what actually went into Fergus. Never anyone on your do-not-contact list, and it never asks your customer to confirm anything.
You decide how much Offsider does on its own. Most businesses start by checking every draft, then let it go straight in once they trust it.
The default
After each call you get an email with a page showing everything Offsider wants to put into Fergus. Untick any part, then send the rest with one tap. No login, no app.
When you trust it
The work goes straight into Fergus as soon as the call ends. Nobody has to open an email for the job to be there when the team looks.
Either way, a visit is checked against your Fergus diary again just before it is booked, so a time that filled up since the call is not double booked.
Live now · Part three
After any call that touched Fergus, Offsider reads Fergus back and compares it with what the caller was told. If they were told they are booked and Fergus has no visit, the business gets an email right away and the call is marked.
It catches the wrong day, the wrong time and the visit that went in twice, too. A customer waiting at home for a tradie who was never booked is the worst kind of missed call, because nobody knows it was missed.
Coming soon
Coming soon, not live yet. Offsider will listen live on the calls your own team answers on our phone service. While they talk, it will put the job on screen, along with questions worth asking, free times in the Fergus diary and the quote as it takes shape. There will be an optional whisper in the ear for the moments a screen is no use.
The whisper and the on-screen help will both be off until you switch them on. Live listening will be 50c a minute while it is switched on.
Pricing
You pay for a booked processed call: a call whose work Offsider actually put into Fergus. Calls with nothing to put in are free. Drafts you decide not to send are free. The 30 day look back is free.
Offsider needs Talkify with Fergus connected. Business agents are $129/month at the founding rate for your first 3 months, then $199.
Offsider is one piece. These are the other Talkify tools a Fergus business tends to run beside it.
Answers 24/7 in a local voice, recognises customers from Fergus, writes enquiries, raises quote requests for you to price, books genuinely free diary times and texts the caller a link so photos land on the job.
Paperwork by phone call. The crew talk through a job sheet or defect card, and it becomes a PDF. Say "add notes to job 4223" and the notes land on that job in Fergus.
After-hours emergencies handed to whoever is on call tonight, and chased until somebody accepts.
Your own team rings customers from inside Talkify, on your business number, with every call logged.
Offsider works with Fergus, and so does most of what is on this page. Go to gettalkify.com/getfergus for 90% off your first two months of Fergus.
The questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
Or run it from your pocket
