Frequently asked.
The questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
01
What is the Talkify Dialler?
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It is your own team's telephone, inside Talkify. Every phone number on every screen of your admin becomes a Call button: a lead, a contact in your phonebook, a number written on a job sheet. Your person clicks it, talks through their computer with a headset, and the call goes out on your business number rather than off a mobile nobody can see the history of.
02
Whose number does the customer see?
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Yours. It goes out on the number your Talkify agent already answers on, so somebody ringing back reaches your business rather than one person's mobile. If you run two lines, a sales one and a service one, your people pick which to show above the keypad, and somebody ringing a customer back is offered the number that customer originally rang in on.
03
Is the call recorded?
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Yes, by default, and this is the part worth reading twice. Every dialler call is recorded, written out as a transcript and summarised, exactly the way a call your agent took is. Whoever is making the call can switch the recording off for one call before they dial, for a conversation that should not be kept, and a call that was not recorded says so on the record rather than looking like one that went missing. There is no account-wide setting yet, and the person on the other end is not told. If your business has a view about that, say so and we will talk it through before you start.
04
Where does the call end up afterwards?
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In the same call list as every call your agent took, with the recording, the transcript and a short summary on it. It also lands on that customer's own timeline and in the phone app. If the number your person typed belongs to somebody you already have on file, the call files itself against that person without anybody having to say so. The history of a customer is one list, whoever spoke to them.
05
Do these minutes come out of my plan's minutes?
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No, and they cannot. Your plan's minutes are your agent's work and are never spent by one of your own people picking up the phone. Dialler minutes are counted separately and billed separately. It is the first question anybody sensible asks about it, and the answer is a flat no.
06
What does it cost?
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$59 plus GST a month on top of your plan, which includes 200 minutes of calls a month. Past that it is 5c a minute, counted only on calls somebody actually answered and rounded up to the next whole minute. A number that rings out is never charged for.
07
Which countries can we ring?
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New Zealand and Australian numbers. Nothing else is offered, and a number outside those two is refused with the reason on the screen rather than dialled and billed.
08
What do my people need?
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A computer, a headset and a Talkify login. Each person allows Talkify to use the microphone on their own machine, once. Anybody without a headset or a decent connection is better off on their handset, and the handset never stops being an option.
09
Does it need an agent?
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Yes. The call goes out on a number your agent answers on, using the line created when that agent was built, so it is an add-on to an agent rather than a product on its own. An account with no Talkify number of ours cannot use it, and a number that has been given up or parked is not one we can call out on either.
10
Can I try it first?
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It is early access, so it is set up with you rather than switched on by yourself. Add it from Integrations inside your admin, or ask us and somebody will walk your team through it on the first day.
