Frequently asked.
The questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
01
Will it get Māori place names right?
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Yes. It listens for the names on your patch, writes them down spelt properly, macrons included, reads the address back to the caller before anything is booked, and says the name the way it should be said. A caller who lives in Ōtāhuhu hears Ōtāhuhu, not a guess at it.
02
What about the names on my patch that nobody outside town has heard of?
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You tell it. In the agent builder you list the suburbs, streets, marae and landmarks your callers actually say, and it learns them. It gives you a head start from your own address book, so the places your customers already live in are there before you type a thing, and you add the rest in a minute. Your own names are the ones that matter most, and those are the ones it knows best.
03
What happens when a street name exists in two towns?
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It asks. If there is a Kaharoa Road in Ngāruawāhia and one in Rotorua, the caller is asked which, naming only the part that differs. It never picks one and hopes. When it is not sure it heard a name right, it asks for the suburb or town rather than sending a van to the wrong one.
04
Does it work in Australia?
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Yes. An Australian agent answers in Australian voices and learns the names on your patch the same way, from you and from your address book, so Maroochydore, Woolloomooloo and Wagga Wagga come through as your customers say them. Every address is read back before it is used.
05
Can I tell it how a name should be said?
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Yes. Next to each name you can write how it sounds, and the voice follows you. Local pronunciation is your call, not ours, and a business in Taupō gets to decide how Taupō is said on its own phone.
06
How can I check this before I sign up?
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Ring the demo line and say the hardest names you know: your street, your suburb, your surname. Ask it to read them back. It takes a minute and it tells you more than this page can.
