Frequently asked.
The questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
01
What does H3llo actually do?
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A Kapiti telco selling cloud phones, mobile and internet, with an AI receptionist on top of it that answers 24/7 and logs jobs into Fergus, Simpro or AroFlo. They are a listed partner in the Fergus Marketplace. We have described it from their own published material. If we have got something wrong about your product, email
[email protected] and we will fix it.
02
When would H3llo be the better choice?
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A Fergus business that would rather buy the phone line, the mobile, the internet and the agent from one supplier and get one bill. That is a real advantage and we do not sell most of it. They are a listed Fergus Marketplace partner, they publish a five star rating on the Fergus partner directory, their own phones are answered by people 24/7, and they put a live demo line on the page connected to a real Fergus account so you can ring it, book a job and ring back to see it remember you. Anyone confident enough to let you test the thing before they have your details has earned the look.
03
What should I ask H3llo before signing?
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Whether the agent books into your Fergus diary or only creates the job for somebody to schedule afterwards. Their own page describes the job being created "ready for scheduling", which is a different amount of work off your plate, so ask which one you are buying. What a busy month costs. Their agent pricing is published as a from-price, so ask for the call or minute allowance it includes and the rate past it before you model your own volume. Where the call recordings and transcripts are held. Nothing about the storage country is published, and those recordings are your customers' personal information, which the Privacy Act makes your responsibility rather than your supplier's. Ask for the country in writing.
04
Why would I choose Talkify instead?
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This is the closest thing to a straight comparison in this file, because we sell the same thing to the same person, and they are good at it. Two honest differences. The first is what happens to the diary: we book the visit into the Fergus diary during the call, and their page describes creating the job ready for somebody to schedule. The second is the job itself rather than the phone call: after the call our agent asks the caller for photos of the work and files them onto the job in Fergus, so whoever picks it up can see it before they load the van. On price, both of us publish a from-price and ours is the lower of the two; the figures live on /compare, with a date on them, rather than here. And if you run Fergus in Australia as well as New Zealand, everything they publish is New Zealand only.
05
How does the cost compare?
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Cost lives on our comparison page rather than here, because prices change and we would rather maintain them in one place than let two pages drift apart. That page works out what 200 minutes of answered calls actually costs on every provider's published pricing, with setup fees, monthly platform fees, GST treatment and per-minute overage included, and it carries the date it was last checked.
06
Can I hear Talkify before I decide?
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Yes, and without handing over your details. Ring 03 242 1262 any time, day or night, and talk to a live Talkify agent in a real New Zealand voice. No form, no card, no follow-up call unless you ask for one. Try to do the same with everyone on your shortlist, because five seconds of listening tells you more than any comparison table.
07
Is Talkify only an AI receptionist?
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No. Reception is one product on the platform. The same account also runs outgoing call campaigns, phone surveys, overdue invoice chasing from your own Xero, daily wellness check calls, an on-call roster that keeps ringing until a human accepts, a front counter agent, a website chat widget that talks as well as types, and SMS follow-ups that catch whatever the call missed. We sell the phone line itself as well.
