Broken glass is never a call that waits. A Joondalup shopfront goes through at two in the morning and the owner wants somebody there before the shop opens. Talkify answers every call across Perth, sorts the board-ups from the double glazing quotes, and texts you the ones with an open building behind them.
Perth is a long ribbon of a city, well over a hundred kilometres from the far northern suburbs down to Mandurah, and nearly all of it is served off one freeway. Summer here is genuinely punishing, and a run of days over forty makes every cooling, water and outdoor job urgent on the same afternoon. A workforce that rotates in and out on fly in fly out shifts also means plenty of customers who can only take a call at hours no receptionist would be sitting at a desk.
A Joondalup retailer rings before dawn with the front of the shop on the footpath. The agent takes the address, the size of the opening, whether the police have been and whether anyone can stay with the building, then texts you straight away so a board-up is moving.
AnsweredA ball through a bedroom window and a family with the weather coming in. The agent asks the size, whether it is single or double glazed, whether the joinery is timber or aluminium and whether it is upstairs, then books it and explains how to make it safe in the meantime.
AnsweredA Perth homeowner has a row of units fogging up and wants a price. The agent takes the number of panes, rough sizes, the joinery type and the age of the house, then books the measure so the order goes in right the first time.
AnsweredThe agent takes the whole call rather than a message. Anything on the urgent list reaches your mobile as a text within seconds, with the address and the number, and the caller gets their own text confirming somebody is on it.
Your questions, in your order. Anything you would ask standing in the doorway with a notebook.
You set the list. These are the defaults for glaziers, and every one of them texts you rather than waiting in a summary.
On the tools the diary is not a calendar app, it is the job system. Talkify writes the enquiry, the site address and what the caller actually said into the one you run in Perth, so nobody types the same job in twice. Where a connector is marked early access it is built and tested, and set up with you rather than left for you to wire up.
Running something else in Perth? Tell us what you use and we will quote the integration work. See every integration →
Press the button, approve Talkify at Fergus, set a password. Talkify builds the whole account out of what Fergus already knows: your company, your team, your line already pointed at the right town, your customer list copying in behind you and Fergus already connected. It drops you on the agent builder with a reception agent half made, rather than on an empty screen.
Plenty of good glaziers run the week off a notebook and a phone. Nothing here asks you to open an account somewhere else first.
Perth is one of the most isolated capital cities in the world and runs two to three hours behind the eastern states, so an eastern call centre is still asleep when the Perth working day starts.
From Joondalup to Mandurah, Fremantle to Midland. You set the area you actually drive to, and anything outside it is turned down politely rather than booked and cancelled.
PerthYour 08 landline or mobile stays exactly as it is. Forward it to the agent when you are busy, after hours, or always, and switch it back from your phone whenever you like.
ForwardingWe can provision a local 08 number for the agent and sell you the line itself, so the agent has a number of its own without you running two providers.
08 numberThere are a lot of AI receptionists now and they all sound much the same on a demo call. These are the six things that are hard to hear in five minutes and matter by month three, and each one is something you can check rather than something we can claim.
We sell the line as well as the thing that answers it. Numbers sit on our own carrier account, the routing is ours to change, and it is one supplier and one bill. Most AI answering is a layer of software on a phone account somebody else sold you, which is invisible on a good day and the whole game at three in the morning.
One supplierCalls to an Australian number are answered and handled in Australia rather than routed through somewhere else and back, and an Australian account is quoted and invoiced in Australian dollars. Most of what is sold here is an American platform wearing a local logo, and you hear the difference on the line before you ever see it on a bill.
AustraliaTalkify has answered business calls since 2024, out of a Christchurch software studio over twelve years old that was doing voice and telephony work before Talkify had a name. Most of this market arrived in the last year and a half. That is not a criticism, but it is worth knowing when you are handing over your phone.
Since 2024Nothing gets named on this website until the connector behind it exists and we can show it to you, which is why our list is shorter than some and why every name on it is real. Anything we have not built yet, you or your developer can, over a documented API with webhooks and Zapier.
Written by usThe same account and the same number also chase the quotes you sent, confirm next week's jobs, ring the overdue invoices straight out of your Xero, run phone surveys, work an on-call roster until somebody actually accepts, staff a front counter and answer the chat window on your website.
Same accountReal Australian voices that say the street and suburb names properly, so a caller is not spelling their own address at a machine. Support is a phone number in your own timezone answered by the people who built the thing, and the apps for iPhone and Android are on every plan.
iOS + AndroidTwo more are further up this page rather than repeated here: if you run Fergus you can sign in with it and skip the setting up altogether, and if you run no software at all you still get the diary and the address book. Weighing us against somebody else? We list every provider selling into Australia on the alternatives page, including where each of them is the better pick, and there is a row by row of us against Tradies Line on the head to head.
Slide for the number of agents you would run on your number (the plan includes up to 3), pick the integrations you'd connect, and see live what your monthly looks like. Most businesses start with one. No sign-up needed.
Broadcast fits most growing NZ businesses. One number carries up to 3 agents and three callers at once.
Includes 200 minutes a month, then 10c a minute (20c after your first 3 months). Each number includes 50 texts a month, then 9c each.
Want more than 3 agents on one number? Extra agents are $39 a month each.
Start with this plan →What glaziers in Perth ask us first. If yours isn't here, ring our live demo agent on +64 3 242 1262, it'll either answer or queue a callback from a human.
The Talkify mobile app puts the dashboard, transcripts and live coaching in your hand. Listen back to any call, edit your agent's prompt mid-shift, get push-notified the moment a hot lead lands.