Talkify / Plumbers / Melbourne
AI receptionist for Plumbers in Melbourne

Under the house. Phone still answered.

A plumbing phone rings hardest at the worst possible moment: halfway under a Brighton house with a torch in your teeth. Talkify answers every one of those calls in a real local voice, works out in the first few sentences whether it is an emergency or a quote, and texts you the urgent ones in seconds. The rest are booked into your diary while you finish the job you are already on, anywhere across Melbourne.

Get my plumber agent · A$129 → Hear it take a call · +64 9 242 0020
From
A$129/mo
Answered
24/7
Local number
03
Calls handled in
Australia
Brighton · booked
On the job in Melbourne.
Phone answered anyway.
Urgent jobsTexted to you
Reception ● Personal Assistant Booking Service ● Sales Qualification Tradesman Dispatcher Real Estate Enquiry ● Beauty & Wellness Plumbing Dispatch ● Retail Professional Services ●

Three plumbing calls you would have missed in Melbourne.

Melbourne really does get four seasons in a day, and a cold front rolling through in the afternoon can turn a quiet morning into a full voicemail box by knock off. The growth corridors run a very long way out in every direction, so a business based in the inner north can lose half a day getting to Pakenham and back. Between the trams, the hook turns and the level crossings, nobody here is safely answering a phone while they drive.

The burst pipe

A pipe lets go in a Brighton ceiling at ten past six on a Sunday morning and the caller is standing in it. Talkify answers on the first ring, gets the address, asks whether the water is off at the toby, and texts you the lot before they have found a bucket. They hear a calm voice telling them what to do next, not a beep.

Answered

No hot water

Cold shower, two kids, and a cylinder that gave up overnight. The agent asks whether it is gas or electric, whether the water is discoloured and whether anything is leaking, then books the first slot that suits your run across Melbourne. You get the summary by text and turn up knowing which part to put in the van.

Answered

The blocked drain

A gully trap backing up onto a Dandenong driveway is not the same job as a slow shower, and the agent knows the difference before it books anything. It takes what is backing up, how long it has been going and whether the wastewater is reaching the house, then either books the machine in or flags it to you on the spot.

Answered

What it asks, what it texts you.

The agent takes the whole call rather than a message. Anything on the urgent list reaches your mobile as a text within seconds, with the address and the number, and the caller gets their own text confirming somebody is on it.

What it asks every caller.

Your questions, in your order. Anything you would ask standing in the doorway with a notebook.

  • Where the water is coming from and whether it is contained
  • Whether the mains has been turned off at the toby
  • Gas or electric hot water, and the age of the cylinder
  • The street address and the best mobile to call back on
  • Whether anyone is home to let you in
  • Whether it is a rental, and who authorises the work

What reaches your mobile at once.

You set the list. These are the defaults for plumbers, and every one of them texts you rather than waiting in a summary.

  • A burst pipe, or any water still running
  • A smell of gas of any kind
  • Sewage backing up inside the house
  • No hot water where there is a baby or an elderly resident

The job written straight into Fergus.

On the tools the diary is not a calendar app, it is the job system. Talkify writes the enquiry, the site address and what the caller actually said into the one you run in Melbourne, so nobody types the same job in twice. Where a connector is marked early access it is built and tested, and set up with you rather than left for you to wire up.

01 Fergus Reads your diary so the caller can be told when somebody is coming, writes the enquiry and the site address in against the customer, and books the visit itself once you switch that on. → 02 Simpro Matches the contact ringing from a commercial account, writes the lead in with the customer and the site linked, and schedules against a technician who is genuinely free. early access→ 03 Google Calendar Routine work lands in the real diary at the next free slot, with the address and the fault written into the entry. → 04 Xero Recognises the customer from your Xero contacts, answers what they owe without anyone opening a ledger, and rings the accounts that have gone past terms. →

Running something else in Melbourne? Tell us what you use and we will quote the integration work. See every integration →

Already on Fergus? Sign in with it.

Press the button, approve Talkify at Fergus, set a password. Talkify builds the whole account out of what Fergus already knows: your company, your team, your line already pointed at the right town, your customer list copying in behind you and Fergus already connected. It drops you on the agent builder with a reception agent half made, rather than on an empty screen.

Sign in with Fergus → What the Fergus connector does

No job software yet? You still get the diary and the customer list.

Plenty of good plumbers run the week off a notebook and a phone. Nothing here asks you to open an account somewhere else first.

01 A diary we keep A calendar of your own, one column per person, that the agent checks before it offers a time and books straight into. Included with an agent rather than charged for, and if you connect Google or Outlook later the diary carries on beside it. Team Calendar→
02 An address book that fills itself Every caller is filed with their number, what they rang about and the calls before it. A returning customer is greeted by name, and you can read the history of anyone who has ever rung you without keeping a spreadsheet. Every caller
03 Leads you can actually work A quote enquiry that did not book is not lost. It lands as a lead with the name, the number, the address and what they wanted, ready to ring back or hand to whoever prices the work. Nothing dropped

Melbourne, and the 03 number you already have.

Melbourne's outer growth corridors are among the fastest growing areas in Australia, which puts a great deal of the new residential work an hour or more from the centre of town.

Your patch.

From Werribee to Pakenham, Craigieburn to Frankston. You set the area you actually drive to, and anything outside it is turned down politely rather than booked and cancelled.

Melbourne

Keep the number on the van.

Your 03 landline or mobile stays exactly as it is. Forward it to the agent when you are busy, after hours, or always, and switch it back from your phone whenever you like.

Forwarding

Or take a local line.

We can provision a local 03 number for the agent and sell you the line itself, so the agent has a number of its own without you running two providers.

03 number

Everyone answers the phone. The difference is underneath.

There are a lot of AI receptionists now and they all sound much the same on a demo call. These are the six things that are hard to hear in five minutes and matter by month three, and each one is something you can check rather than something we can claim.

Nobody in the middle.

We sell the line as well as the thing that answers it. Numbers sit on our own carrier account, the routing is ours to change, and it is one supplier and one bill. Most AI answering is a layer of software on a phone account somebody else sold you, which is invisible on a good day and the whole game at three in the morning.

One supplier

Australian numbers, handled in Australia.

Calls to an Australian number are answered and handled in Australia rather than routed through somewhere else and back, and an Australian account is quoted and invoiced in Australian dollars. Most of what is sold here is an American platform wearing a local logo, and you hear the difference on the line before you ever see it on a bill.

Australia

Not eighteen months old.

Talkify has answered business calls since 2024, out of a Christchurch software studio over twelve years old that was doing voice and telephony work before Talkify had a name. Most of this market arrived in the last year and a half. That is not a criticism, but it is worth knowing when you are handing over your phone.

Since 2024

Every connector is one we wrote.

Nothing gets named on this website until the connector behind it exists and we can show it to you, which is why our list is shorter than some and why every name on it is real. Anything we have not built yet, you or your developer can, over a documented API with webhooks and Zapier.

Written by us

It rings out, not just in.

The same account and the same number also chase the quotes you sent, confirm next week's jobs, ring the overdue invoices straight out of your Xero, run phone surveys, work an on-call roster until somebody actually accepts, staff a front counter and answer the chat window on your website.

Same account

Voices from here, and a phone to ring.

Real Australian voices that say the street and suburb names properly, so a caller is not spelling their own address at a machine. Support is a phone number in your own timezone answered by the people who built the thing, and the apps for iPhone and Android are on every plan.

iOS + Android

Two more are further up this page rather than repeated here: if you run Fergus you can sign in with it and skip the setting up altogether, and if you run no software at all you still get the diary and the address book. Weighing us against somebody else? We list every provider selling into Australia on the alternatives page, including where each of them is the better pick, and there is a row by row of us against Tradies Line on the head to head.

Price the plumber agent.

Slide for the number of agents you would run on your number (the plan includes up to 3), pick the integrations you'd connect, and see live what your monthly looks like. Most businesses start with one. No sign-up needed.

How many agents 1 agents
Integrations 0 selected
Your plan
$199/mo Founding rate · 3 months
$129
/mo
Plan
Broadcast
Minutes
200/mo
At once
3 calls
Numbers
1

Broadcast fits most growing NZ businesses. One number carries up to 3 agents and three callers at once.

Includes 200 minutes a month, then 10c a minute (20c after your first 3 months). Each number includes 50 texts a month, then 9c each.

Want more than 3 agents on one number? Extra agents are $39 a month each.

Start with this plan →

Frequently asked.

What plumbers in Melbourne ask us first. If yours isn't here, ring our live demo agent on +64 3 242 1262, it'll either answer or queue a callback from a human.

Does it understand plumbing jobs?
Yes. It is set up with your own words for the work you actually do, so a gully trap, a mixer, a header tank and a tempering valve all mean something to it. It asks the questions you would ask, quotes the jobs you have given it a price for, and takes the odd ones as an enquiry rather than guessing.
What happens to after-hours calls in Melbourne?
They are answered the same as any other call, at three in the morning as readily as three in the afternoon. Genuine emergencies reach your mobile by text within seconds, and everything else is booked or noted for the morning, so you sleep and still open the week with a full diary.
Can I keep my 03 Melbourne number?
Yes. Your 03 landline or mobile stays as it is and forwards to your Talkify agent when you are busy, after hours, or always, so the calls you take in traffic are answered properly instead. We can also provision a local 03 number for the agent and sell you the line, and Australian numbers are answered and handled in Australia.
How fast can a plumber in Melbourne be live?
Same day. You forward your existing number, mobile or landline, to your Talkify agent, tell it about your business in the dashboard, and it starts answering. There is no hardware, no porting and no setup fee, and you can switch forwarding off again from your phone.
What does it cost?
Business agents are $129/month at the founding rate for your first 3 months, then $199, including 200 minutes of calls, with extra minutes at 10c. No setup fee, no lock-in. Compare that with a single missed job and it tends to pay for itself in the first week.
Now shipping · iOS & Android

Carry your control deck in your pocket.

The Talkify mobile app puts the dashboard, transcripts and live coaching in your hand. Listen back to any call, edit your agent's prompt mid-shift, get push-notified the moment a hot lead lands.

Download Talkify Mobile on the App Store Get Talkify Mobile on Google Play
9:415G ● ●
Today
128 calls.
Latest · 11:20am Booked · Sarah H. ● Reception · 00:42
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Sentiment
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PLUMBERS · MELBOURNE

Melbourne keeps ringing.
Let it be answered.

Hear it yourself · our AI agent, 24/7 · ask it anything +64 3 242 1262 Sign up, sales & support · we'll set you up 1300 852 142
● No card● No lock-in● Free to call● The demo line can sign you up too
Get your first agent · No card needed

Talkify is currently available to businesses in New Zealand & Australia only.

Personal Assistant
Single mobile or landline. Built for one person, not a business.
$89/mo
Shortwave plan

Founding rate On a monthly plan your price is locked in at the founding rate for your first 3 months, then the standard rate applies. Pay as you go has no founding step: the rate is just the rate. Plans include 50 to 200 minutes a month, then 10c a minute. The first 20 texts each month are free, then 9c each.

● Your data stays in AU.