The club phone rings hardest at exactly the hours nobody can pick it up. Talkify is an AI receptionist for GymMaster clubs: it knows the member from the number they rang on, reads your live timetable and the spaces actually free, books them into the class, cancels the one they cannot make, and books the reformer or the recovery room too. All of it out of GymMaster, none of it from a timetable somebody pasted into a document in February.
It books, moves and cancels. Classes, the reformer, the recovery room, all of it, for members it has recognised from the line they rang in on. Money and memberships go to a human, so a joining enquiry gets answered properly and lands with your team, with a name and a number, while they are still keen.
Everything it does while your one staff member is inducting a new member and three people are waiting to be scanned in.
Six things happen while your team stays with the member in front of them.
On the first ring, in a genuine New Zealand voice, using your club name and your greeting. No hold music, no menu. Five people can ring at once and all five get answered, which matters at ten past five.
The number is matched against your GymMaster roster before the agent speaks, so a member of six years is greeted by name instead of being asked who is calling. The roster is kept warm in the background, so the match never costs the caller a pause.
Which classes are on, when, and how many spaces are genuinely free, straight out of GymMaster. It is told to state only what the system returns, so it cannot promise a spot in a class that filled an hour ago.
It confirms the class, the weekday and the date out loud first, for example Wednesday the 26th at 6:15, then books it and confirms again. Dates are worked out by GymMaster rather than by the agent, which is where phone bookings usually come unstuck.
It reads the member their upcoming bookings, confirms which one they mean, and cancels it, so the space goes back on the timetable instead of sitting on a no-show. A move is a cancel and a rebook in the same call.
The recovery room, the sauna, the plunge, a reformer. The agent reads back a few open times for what they asked for and books the one they choose, on the same members-only rule as classes.
Reading the timetable is open to anyone who rings. Everything that changes a booking is not, and the way that is enforced matters more than the fact that it is.
Your member roster is matched by number before the agent opens its mouth, so a member is greeted by name and never has to spell their surname to the phone.
Classes, times and the spaces actually free, read out of GymMaster on the call. Anyone may ask, member or not, which is what turns a timetable question into a joining enquiry.
Confirmed out loud first, with the weekday and the date the system returned, then booked. It never invents a class name, a time or a free space.
The cancellation your member would have put off until the morning happens at nine at night instead, and the space goes back on the timetable for somebody who will use it.
The recovery room, sauna, plunge and reformers are booked separately from classes in GymMaster, and the agent handles them separately too: open times read back, then the chosen one booked.
The member is taken from the line the call came in on, never from what the caller says. There is no membership number to read out and no way to talk the agent into one, so an unrecognised caller cannot move or cancel another member's booking.
Classes and bookings are its work. Money and memberships are yours, and it is built that way on purpose.
No card details on the phone, ever. A prospect gets a proper answer about the club, the classes, the hours and what it is like, then their name and number land with your team as a text and an email while they are still keen, which is a warmer lead than a form fill at midnight.
Payments, arrears, a hold or a freeze. Those are conversations a member should have with a human who can actually fix them, so the agent takes the detail and passes it on rather than half-answering it.
Shifting Thursday to Wednesday is done the way your desk does it: cancel the one, book the other, read both back so the member knows exactly where they stand, and the Thursday space goes straight back on the timetable for somebody else.
Ring our agent and put it through its paces. Ask what is on tomorrow, change your mind halfway through, try to catch it out. Most people ring expecting a robot and hang up having had a conversation. No sign-up, no card, answering around the clock.
Clubs buy an answering service for the nights. The phone is not the problem at night.
Your busiest hours on the floor are your busiest hours on the phone, and they are the same hours your one staff member is inducting somebody, scanning people in and setting up the studio. The call that rings out then is usually the easiest one you will get all day: a member who wants a class, or somebody asking what it costs to join.
Somebody deciding to get back into it rings two or three gyms in one sitting and walks into the one that answered. That is a membership, and the year of it, decided by who picked up. Work out what yours are worth on the missed call calculator.
The same agent, the same knowledge of your club, pointed in the other direction. Every one of these is live today.
Win-back calls to the members who have not scanned in since March. Class reminders the night before. Follow-ups to the trial that never came back. You load the list, it makes the calls.
Phone surveys that ring your member list, ask how they are finding the new timetable or why they cancelled, and report the answers back without anyone on your desk sitting on hold.
The same brain in a chat widget on your site, in text or voice, from $49 a month. It knows the same timetable and the same hours as the one on the phone.
Connected to your Xero, the agent rings the invoices that have gone past due, in your name and your wording, and writes the outcome and any promise to pay onto the invoice. No commission, no collection agency.
New year, new intake, and the phone going all day. Call centre plans answer five, ten or fifteen callers at the same moment, with no queue and no hold music.
The Personal Assistant answers one person's own line rather than the club number, screens the rubbish and texts you what mattered. From $89 a month.
To start building your agent, complete the form, or ask our agent to get you started. No card needed for the demo.
Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1262, it'll either answer or queue a callback from a human.
How the agent handles a club day, from the six o'clock rush to the enquiry that arrives at ten at night.
What booking on the phone looks like when the diary is a calendar rather than a club system.
What Talkify connects to today, and what your agent can do once it is connected.