It is Monday, 9am. You put your prices up over the weekend, or the weather turned, or your ad finally worked. Forty one people ring before morning tea. A staffed phone team answers them one at a time. Everyone else sits in a queue listening to a recorded voice claim their call is important.
Today we are launching a different way to do it. Talkify AI Call Centre plans answer 5, 10 or 15 calls at the same moment, every one of them picked up in under a second, in a real NZ voice. Nobody queues. Nobody hears hold music. Nobody gives up and rings your competitor.
Priced by lines, not by seats
A call centre normally scales by hiring. Ours scales by a number on a plan. Pick how many calls you need answered at the same moment:
| Plan | Simultaneous calls | Price |
|---|---|---|
| 5 lines | 5 at once | $399/month |
| 10 lines | 10 at once | $599/month |
| 15 lines | 15 at once | $799/month |
Every plan is the full platform. Call minutes are billed from 10c a minute on top, there is no setup fee, no per seat licence and no lock in. If a launch outgrows your tier, you move up a plan instead of running a recruitment round.
What the agents actually do
- Answer every line instantly, 24/7, in real NZ and Australian voices
- Resolve the routine majority: hours, pricing, order status, bookings, reschedules
- Book appointments straight into your calendar or booking system
- Escalate complaints, VIPs and emergencies to your team by warm transfer or text, with the caller's name, number and the story so far
- Make outbound calls from the same platform: reminders, win backs, review requests and surveys
- Record, transcribe and summarise every single call, searchable in your dashboard
The honest cost comparison
One full time NZ call centre agent costs roughly $50,000 to $60,000 a year before KiwiSaver, ACC and leave, answers one call at a time, and works about 40 hours a week. An outsourced bureau typically charges $1 to $2.50 a minute, reads from a script across many clients, and reviews a handful of calls a month for quality.
The 15 line Talkify plan runs fifteen conversations at once, around the clock, for $799 a month, and you can read the transcript of every call it has ever taken. That is 100 percent quality coverage, not a sample.
Fifteen conversations at the same moment, around the clock, for less than one week of one agent's wages. And every word of it transcribed.
Hear it before you buy it. Ring our live demo on 03 242 1183 any time, day or night. The same engine answers every Talkify customer's phone.
Live the same day
There is no telephony project. Keep your number, forward it to your Talkify agent, load your FAQs and escalation rules in the dashboard, and the queue is gone by this afternoon.
The full detail, including the three way cost table against staffed teams and outsourced bureaus, is on the new AI Call Centre Agents page. Lighter phone load? A single AI receptionist agent is $129 a month. Either way, talk to us and you can be live today.
Stop reading. Talk to it.
Call our Talkify Airline demo line or get a free demo agent on your own NZ number. No card needed.