Talkify / Integrations / Freshsales
For sales teams on Freshsales in New Zealand and Australia

The hot lead rang during the demo.

Your reps are on calls, in demos and on the road, and inbound goes to voicemail. Talkify is the Freshsales AI receptionist that picks up instead: it knows the caller from their Freshsales contact before it says hello, has a proper conversation in a real New Zealand voice, and leaves the call logged and a follow-up task waiting for the rep who owns them.

The Freshworks logo, maker of Freshsales. Talkify recognises callers from Freshsales contacts and logs every call back onto them. Freshsales
Claim a free setup → See how it works

Put your name down and we will connect your Freshsales and walk you through it. No setup fee, no lock-in, and your sales number stays exactly where it is.

Phone enquiries opened as deals in Freshsales, while every rep was in a demo.

What the agent does in your Freshsales.

All of it goes through the Freshsales API, so your contacts, owners, stages and views stay exactly as your team built them.

Looks the caller up first

The number is checked against the mobile and work numbers on your Freshsales contacts while the phone rings, so a prospect halfway through your pipeline is not asked to spell their name.

Adds the ones you do not have

A new caller becomes a Freshsales contact with their name, number, email and company, written so a second call updates the same person rather than making a duplicate.

Logs the call properly

A call log on the contact with the direction and the duration, a plain summary of what they wanted, and the full transcript as a note for anyone who needs the detail.

Gives the rep a task

A follow-up task for the contact owner with a due date, so "ring Priya back" sits in their Freshsales task list rather than on a sticky note in somebody else's handwriting.

Opens a deal when it is one

A genuine new enquiry can open a deal in the stage you nominate, with the call attached, so inbound phone leads show up in your pipeline reports next to the web ones.

Tells the rep straight away

Within seconds of the call ending, whoever you choose gets a text and an email with who rang and what they are after, so a hot lead is rung back while it is still hot.

From an inbound call to a task in Freshsales.

One call, start to finish, while every rep on the team was busy with somebody else.

01

The line rings

All your reps are tied up, so the call forwards to Talkify on the busy or no-answer divert you set. The caller hears your business name on the first ring, not a voicemail box.

02

Freshsales is asked who it is

The number goes to Freshsales before the greeting. A match brings back the name, the account and the owner, so the agent knows it is Priya from an account Jono is working.

03

A real sales conversation

What they need, how many, by when, what they are comparing you with. Your qualifying questions, asked in your order, with the answers read back so nothing gets lost.

04

The call goes on the contact

Logged as a call with its direction and length, a summary on top and the transcript beneath. A caller Freshsales did not know is created as a contact first.

05

The owner gets a task

A follow-up task, due today, for the rep who owns the contact. A brand new enquiry can open a deal in your first stage at the same time.

06

The rep rings back ready

They get a text with the gist before they are out of the demo, open the contact in Freshsales and already know what the next conversation is about.

Stop paying for leads your phone lets go. Every inbound call answered, qualified and sitting in Freshsales with a task on it, from the day we connect you.

Claim a free setup → Talk to us

Live on your sales line this week.

Three things to do, and we do most of them with you on a call.

Paste in one key

Your Freshsales API key from your profile settings, and your account domain. That is the whole connection: no app to install, and regenerating the key in Freshsales cuts it off.

Choose what it writes

Whether new callers become contacts, which stage a new deal opens in, who gets the follow-up task and how soon it is due. Change any of it later and the next call follows the new rules.

Forward the overflow

Set your sales number to forward when every rep is busy, when nobody answers, or after hours. Your number, your carrier and your published details all stay as they are.

Who runs Freshsales, and misses the phone.

Freshsales suits teams that sell by talking to people. That is also why their phones ring when nobody is free.

B2B sales teams.

Small teams where every rep is also doing demos, onboarding and renewals. The sales line agent qualifies inbound calls for them.

Demos · renewals · referrals

Advisers and consultancies.

Firms whose people bill by the hour and cannot stop a meeting to take a new enquiry. AI reception for professional services.

Enquiries · referrals

Accounting practices.

Practices tracking new clients in a CRM who get the busiest calls right when the team is flat out on deadlines. AI reception for accountants.

New clients · engagements

Inbound calls are your warmest leads and your least recorded.

Web forms land in Freshsales on their own. Phone calls only land there if somebody types them in.

A caller has already decided to talk.

Somebody who picks up the phone is further along than somebody who fills in a form. Sending them to voicemail treats your hottest lead like your coldest, and a prospect comparing suppliers rings the next one on the list rather than waiting for you.

Reporting you can believe.

When every inbound call is logged against a contact, your Freshsales activity and source reports finally include the phone. Work out what the unlogged ones are costing on the missed call calculator.

The Talkify difference

Built here.
Not badged here.

Most AI answering services sold in New Zealand are overseas platforms with a local logo. Talkify runs on our own local SIP network, keeps data in New Zealand and Australian data centres, and answers in voices your callers actually recognise. That changes how every call sounds, and where every recording lives.

Ask a person Talk to us

Tell us which system you run and how your calls come in. A real person at Talkify replies, and we set the connection up with you.

Talk to us →

Flat NZD pricing, published on the site. No setup fee. No lock-in. Built in Ōtautahi Christchurch and operated by Talkify Limited.

  1. 01

    Calls never leave the neighbourhood.

    We run our own local SIP carrier network, so your calls connect close to home. Less lag, no talking over each other, and the clear, close sound of a local call.

    Local SIP · pickup from 0.4s
  2. 02

    Voices from here, for callers from here.

    A full range of Kiwi and Aussie voices, not an American accent doing its best. Callers relax when the voice sounds like them, and relaxed callers book.

    EN-NZ · EN-AU · 32 voices
  3. 03

    A local number in every region.

    Regional phone numbers across New Zealand and Australia, so a Christchurch caller rings 03 and an Auckland caller rings 09. Local numbers get answered; unknown ones get screened.

    NZ & AU regional DDIs
  4. 04

    Your data stays on this side of the world.

    For data sovereignty, everything is stored in New Zealand and Australian data centres: recordings, transcripts and customer details held close to home under local privacy law.

    NZ + AU data centres · AES-256
  5. 05

    Agents that make the call, too.

    Full outbound service, not just answering. Your agents confirm bookings, chase missing details and run marketing call campaigns, with every conversation transcribed.

    Confirmations · Campaigns
  6. 06

    Campaigns that actually get answered.

    Load a contact list and the agent rings through it, asks your questions, and hands back transcripts with the answers extracted and analysed. Offers, follow-ups or a straight survey, at a scale no clipboard reaches.

    AI phone campaigns
  7. 07

    Call centre scale without the call centre.

    One agent or a whole fleet answering unlimited simultaneous calls. Overflow, after-hours or the entire front line, with warm transfer to a human whenever it matters.

    ∞ concurrent lines
  8. 08

    Plugged into the tools you already run.

    Calendars, CRMs like HubSpot and GoHighLevel, gym platforms, WhatsApp and SMS, plus Zapier and a full REST API when you want to wire up something custom.

    CRM · Calendar · Zapier · API
  9. 09

    We set it up. Personally.

    No DIY prompt wrangling. We build your agent around your business, brief it on your services and pricing, tune it with you, and keep tuning after you're live.

    Done-for-you setup
  10. 10

    Every call in your pocket.

    Native apps for iPhone and Android push you each call summary the moment it ends: who rang, what they wanted, what the agent did about it.

    iOS · Android
  11. 11

    Reporting that reads the room.

    Full transcripts, sentiment, outcomes and intent on every call, rolled into dashboards that show what your callers actually want, not just how many rang.

    Transcripts · Sentiment · Intent

Frequently asked.

The questions we hear most. If yours isn't here, talk to us and a person will answer it.

What is an AI receptionist for Freshsales?
A phone agent that answers your sales line in a natural voice and works out of your Freshsales account. Before it says hello it looks the caller up among your Freshsales contacts, so a prospect your team has been working is greeted by name. When the call ends the call is logged against that contact with a summary and the transcript, and a follow-up task lands with the right rep. Talkify is built in Christchurch for sales teams in New Zealand and Australia.
How does Talkify connect to Freshsales?
With your Freshsales API key and your account domain. The key is in your profile settings in Freshsales, under API settings. Paste both into Talkify and you are connected, with no app to install and nothing to configure in Freshsales. The key carries the permissions of the user who owns it, so use a user who can see the contacts you want the agent to recognise. Regenerate the key in Freshsales and the connection stops.
How does it recognise a caller?
It asks Freshsales. The caller's number is looked up against the mobile and work numbers on your contacts while the phone is still ringing, and a match gives the agent the name, the account they belong to and who owns them. A caller who is not in Freshsales gets the same friendly greeting without the name, and the lookup never holds up the answer.
What does it write into Freshsales after a call?
A call log on the contact, with whether it came in or went out, how long it ran and a summary of what was said, and the full transcript as a note underneath. A caller you did not have becomes a new contact with their name, number and email. You can also have it create a follow-up task for the contact owner with a due date, and open a deal in the stage you choose when the caller is a genuine new enquiry.
Will it create duplicate contacts?
It tries hard not to. A caller is matched on their number first, and where a new contact is needed it is written with an upsert keyed on a unique field such as the email address, so the same person ringing twice updates the one record rather than making two. Anything the agent is unsure of goes in the note for a person to tidy, not over the top of fields your team has filled in.
Freshsales already has a built-in phone. Why add Talkify?
The built-in phone in Freshsales is for your reps: it lets them make and take calls inside the CRM and logs what they do. Somebody still has to pick up. Talkify is the one that answers when nobody on the team can: first ring, a local voice, any hour, several callers at once. It knows your products and your process from what you tell it, answers the questions a caller has, and then puts everything into Freshsales. Your calls are handled in New Zealand and Australian data centres and nowhere else. Plenty of teams run both.
Do I have to change my sales number?
No. Talkify works by call forwarding from the number your prospects already ring, so nothing is ported and nothing is installed. You choose when it picks up: always, only when every rep is on a call, only when nobody answers within a few rings, or only after hours. It takes a few minutes with your phone provider and just as long to switch off.

Have a look around.

The sales line agent →

How the agent qualifies a caller in your wording, so what reaches Freshsales is already sorted.

Running HubSpot? →

The same recognition and call logging for teams whose contacts live in HubSpot.

Pipedrive →

Callers matched to Pipedrive people and every call written onto the timeline.

Zoho CRM →

For sales teams whose leads and contacts are kept in Zoho instead.

Ring the quiet ones back →

Load a list of stalled deals and the agent makes the follow-up calls for you.

Every integration →

Everything Talkify connects to, and what the agent can do once it is connected.

TALKIFY FOR FRESHSALES · NEW ZEALAND AND AUSTRALIA · 2026

Every inbound call answered.
Every one in Freshsales.

We connect it to your system with you Talk to us Sign up, sales & support · we'll set you up 0800 002 967
● No card● No lock-in● Free to call● Set up alongside you

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Talkify is currently available to businesses in New Zealand & Australia only.

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