01
What is an AI receptionist for Jotform?
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An agent that treats a Jotform submission as a reason to pick up the phone. When someone fills in your form, Talkify receives the entry, files it as a lead and, if you have set it to, rings the person back within about a minute, inside your calling hours, in a natural New Zealand or Australian voice. It already knows what they wrote, so it gets straight to the point. The same agent also answers your business line whenever you forward calls to it.
02
How do I connect Jotform to Talkify?
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In Talkify, go to Integrations, then Lead forms, create a form and copy its web address. In Jotform, open your form, go to Settings, then Integrations, search for Webhooks, paste the address and choose Complete Integration. Submit a test entry and it appears in your Talkify leads. Use one lead form per Jotform if you want quote requests and general enquiries labelled differently, and switch on an automation to decide what happens next.
03
How quickly does it ring the person back?
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As quickly as you tell it to. An automation set to ring on a new lead with no delay places the call within about a minute of the submission arriving, while the person still has your website open. You can add a delay, text first and ring later, or ring and follow with a text if they do not answer. Automated calls stay inside a calling window, 8am to 8pm in your time zone unless you narrow it, and a form sent at midnight waits for the morning or is skipped, whichever you choose.
04
Which Jotform fields does it need?
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A phone number, if you want the agent to ring. You match the name, phone, email, company and message fields once, from your first test submission, and Talkify keeps every other answer on the lead under its own label, such as the service they want or their suburb. Everything they wrote is handed to the agent before it dials, so it never asks them to repeat themselves. If one of your fields is named oddly, point it at the right place once in the lead form settings. Encrypted Jotform forms only send encrypted data, so leave encryption off on a form you want called back.
05
Could it ring the same person twice, or someone who asked not to be called?
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No on both. Each automation runs once per lead, so a double submission or a webhook retry does not ring anybody twice. Every number is checked against your do-not-call list before a call or a text, and there is a daily cap per account, so a form filled by a bot costs you a day at most rather than your whole balance.
06
Jotform has its own AI phone agent. Why use Talkify?
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Jotform AI Agents can answer calls on a number or an extension set up with Jotform, alongside its chat and other channels. Talkify is built for New Zealand and Australian businesses: it rings your form enquiries back as well as answering your existing business number, speaks in local voices, handles calls in New Zealand and Australian data centres and nowhere else, and books into the calendar you already use. Plenty of businesses keep Jotform for the forms and use Talkify for everything that happens on the phone.
07
Do I have to change my business phone number?
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No. The call-back goes out from your agent's own number, and your existing line keeps working exactly as it does now. If you want Talkify answering incoming calls too, you forward calls from your current number when it suits you: always, when busy, when unanswered or after hours. Nothing is ported.
