Talkify / Integrations / Acuity Scheduling
For practitioners who book through Acuity

You are in a session. Acuity still gets booked.

Fifty minutes with a client is fifty minutes the phone goes to voicemail, and a new client who reaches voicemail rarely leaves one. The Acuity Scheduling AI receptionist answers instead, offers the times Acuity says are free, and books them in. Acuity phone booking that happens while you are doing the work you trained for.

The Acuity Scheduling logo. Talkify reads free times from Acuity and books phone callers into it.
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Put your name down and we will connect your Acuity and walk you through it. No setup fee, no lock-in, and your phone number stays exactly where it is.

Sessions booked and moved in Acuity while you were in with a client.

What the agent does in your Acuity.

Your appointment types, your availability rules and your client emails stay set up in Acuity. The agent works through them, not around them.

Offers your appointment types

Initial session, follow-up, couples, a 30-minute check-in. You choose which Acuity types can be booked by phone, and the agent explains each one in plain words.

Only the times Acuity offers

The same free times a client would see on your scheduling page, asked of Acuity during the call, so your hours, buffers and blocked-out time are all respected.

Books it, properly

Name, phone, email and your intake questions, straight into Acuity. Acuity sends the confirmation and the reminders exactly as it does for an online booking.

Knows returning clients

Acuity can find a client's bookings by their phone number, so someone ringing about "my Thursday" is found without spelling their surname twice.

Moves and cancels, within your rules

A client who cannot make it is moved to another free time or cancelled. Late changes your Acuity settings do not allow become a message for you instead.

Never near your notes

It reads appointment types, free times and a caller's own bookings, and nothing else. Calls stay in New Zealand and Australian data centres.

From a missed call to a client in your Acuity.

Here is what happens while you are fifty minutes into a session with the door closed.

01

Your phone goes unanswered

After the rings you choose, the call forwards to Talkify and is answered warmly in your practice name. No voicemail, no "please leave a message after the tone".

02

It listens first

New client or existing one, which kind of appointment, and roughly when suits. Nervous first-time callers get a patient, unhurried conversation, not a menu.

03

It asks Acuity

For the appointment type they need, Acuity returns the times it would show on your scheduling page today. The agent offers two or three of them.

04

It books and asks your questions

The booking goes in with the client's details and the answers to your intake questions, in their own time zone if they are ringing from across the Tasman.

05

Acuity does the rest

Confirmation, calendar invite, reminders and any forms you send before a first session all come from Acuity, as they always have.

06

You see it between sessions

A short text and an email: who rang, what they booked, and anything they said you will want to know before you meet them.

Who books through Acuity.

Mostly people who sell their own time, one appointment after another, and who cannot stop mid-appointment to answer a phone.

Counsellors and therapists.

Where the first call takes courage, and an unanswered one may not be tried again. AI reception for clinics and practitioners.

First sessions · follow-ups

Beauty and wellness.

Brow, lash, skin and massage therapists with gloves on and a client in the chair. AI reception for beauty businesses.

Treatments · rebooking

Coaches and trainers.

Personal trainers, nutritionists and business coaches who spend the day in sessions. AI reception for personal trainers.

Consults · packages

A client who reaches voicemail books someone else.

For a one-person practice, the phone is where new clients arrive. It is also the thing you cannot answer.

Your scheduling link cannot answer a question.

People ring because they want to ask something first: do you see couples, is it covered, what happens in a first session. The agent answers from what you have told it about your practice, then books them in while they are reassured, instead of sending a link and hoping.

Every missed first call is a whole client.

A new client is rarely one appointment. It is a course of them. Work out what the calls you cannot take are worth on the missed call calculator.

Stay with the client in front of you. We will take the next one.

We connect your Acuity with you, choose the appointment types the agent offers, write the way it talks about your practice, and test it on real calls before you turn it on. No setup fee and no lock-in.

Claim a free setup → Talk to us
The Talkify difference

Built here.
Not badged here.

Most AI answering services sold in New Zealand are overseas platforms with a local logo. Talkify runs on our own local SIP network, keeps data in New Zealand and Australian data centres, and answers in voices your callers actually recognise. That changes how every call sounds, and where every recording lives.

Ask a person Talk to us

Tell us which system you run and how your calls come in. A real person at Talkify replies, and we set the connection up with you.

Talk to us →

Flat NZD pricing, published on the site. No setup fee. No lock-in. Built in Ōtautahi Christchurch and operated by Talkify Limited.

  1. 01

    Calls never leave the neighbourhood.

    We run our own local SIP carrier network, so your calls connect close to home. Less lag, no talking over each other, and the clear, close sound of a local call.

    Local SIP · pickup from 0.4s
  2. 02

    Voices from here, for callers from here.

    A full range of Kiwi and Aussie voices, not an American accent doing its best. Callers relax when the voice sounds like them, and relaxed callers book.

    EN-NZ · EN-AU · 32 voices
  3. 03

    A local number in every region.

    Regional phone numbers across New Zealand and Australia, so a Christchurch caller rings 03 and an Auckland caller rings 09. Local numbers get answered; unknown ones get screened.

    NZ & AU regional DDIs
  4. 04

    Your data stays on this side of the world.

    For data sovereignty, everything is stored in New Zealand and Australian data centres: recordings, transcripts and customer details held close to home under local privacy law.

    NZ + AU data centres · AES-256
  5. 05

    Agents that make the call, too.

    Full outbound service, not just answering. Your agents confirm bookings, chase missing details and run marketing call campaigns, with every conversation transcribed.

    Confirmations · Campaigns
  6. 06

    Campaigns that actually get answered.

    Load a contact list and the agent rings through it, asks your questions, and hands back transcripts with the answers extracted and analysed. Offers, follow-ups or a straight survey, at a scale no clipboard reaches.

    AI phone campaigns
  7. 07

    Call centre scale without the call centre.

    One agent or a whole fleet answering unlimited simultaneous calls. Overflow, after-hours or the entire front line, with warm transfer to a human whenever it matters.

    ∞ concurrent lines
  8. 08

    Plugged into the tools you already run.

    Calendars, CRMs like HubSpot and GoHighLevel, gym platforms, WhatsApp and SMS, plus Zapier and a full REST API when you want to wire up something custom.

    CRM · Calendar · Zapier · API
  9. 09

    We set it up. Personally.

    No DIY prompt wrangling. We build your agent around your business, brief it on your services and pricing, tune it with you, and keep tuning after you're live.

    Done-for-you setup
  10. 10

    Every call in your pocket.

    Native apps for iPhone and Android push you each call summary the moment it ends: who rang, what they wanted, what the agent did about it.

    iOS · Android
  11. 11

    Reporting that reads the room.

    Full transcripts, sentiment, outcomes and intent on every call, rolled into dashboards that show what your callers actually want, not just how many rang.

    Transcripts · Sentiment · Intent

Frequently asked.

The questions we hear most. If yours isn't here, talk to us and a person will answer it.

What is an AI receptionist for Acuity Scheduling?
It is a phone agent that answers your calls while you are with a client and books the caller into your Acuity calendar before they hang up. It reads your Acuity appointment types, asks Acuity which times are free for the one the caller wants, and makes the appointment with their name, phone and email. From there it is an ordinary Acuity booking: your confirmation email, your reminders and your intake form all go out the way they always do.
How does Talkify connect to Acuity?
With your Acuity API credentials. In Acuity, open Integrations, find the API section and copy your User ID and API key into Talkify. You then pick which appointment types the agent may offer on the phone, and which calendars if you have more than one practitioner. Nothing about your Acuity setup changes, and you can reset the key in Acuity whenever you want to cut the connection.
Which Acuity plan do I need?
Acuity only opens its API on its top plan, currently called Premium and previously Powerhouse. If you are on a smaller plan, the scheduling page keeps working exactly as it does now, but no outside software can read your availability or make bookings until the plan includes API access. We check this with you before anything is connected, so nobody upgrades for nothing.
Can a client move or cancel over the phone?
Yes. Acuity lets a booking be looked up by the phone number it was made with, so the agent can find the client's next appointment from the number they are ringing on, read it back, and move it to another free time or cancel it. Acuity's own rules still apply, so if you do not allow changes within 24 hours of a session, the agent tells the caller that and takes a message for you instead.
Does it ask my intake questions?
It can. If an appointment type has questions you need answered before the first session, such as what the client would like help with or how they heard about you, the agent asks them on the call and the answers go into the booking's intake form in Acuity. Anything clinical or sensitive can be left for the form Acuity emails them, if you prefer.
What about privacy for counselling and therapy clients?
Calls are handled in New Zealand and Australian data centres and nowhere else, including the recordings and transcripts, and you can turn recording off. The agent only reads what it needs from Acuity to book: your appointment types, your free times and the caller's own upcoming bookings. It never reads your session notes.
Do I have to change my phone number?
No. Talkify works by call forwarding from the number your clients already ring, usually your mobile. Most practitioners set it to answer only when they do not pick up within a few rings, so on a quiet afternoon they still take their own calls. Your number stays exactly where it is.

Have a look around.

The booking agent →

Everything an agent that takes appointments all day handles, from first bookings to the reschedules.

Cal.com →

Booking through Cal.com instead? The same phone booking, into your event types.

SimplyBook.me →

For salons and studios with several staff and services on SimplyBook.me.

Microsoft Bookings →

For practices that already run their diaries in Microsoft 365.

For beauty businesses →

How an AI receptionist fills a treatment book and handles rebooking.

Every integration →

Everything Talkify connects to, and what your agent can do once it is connected.

TALKIFY FOR ACUITY SCHEDULING · NEW ZEALAND AND AUSTRALIA · 2026

Keep your door closed.
Keep your Acuity full.

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Founding rate On a monthly plan your price is locked in at the founding rate for your first 3 months, then the standard rate applies. Pay as you go has no founding step: the rate is just the rate. Plans include 50 to 200 minutes a month, then 10c a minute. The first 20 texts each month are free, then 9c each.

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