Talkify / Integrations / Capsule CRM
For small businesses on Capsule in New Zealand and Australia

A small team, and nobody on the desk.

You chose Capsule because it is simple and you are busy. Talkify is Capsule CRM phone answering for the hours when everyone is out with clients: it answers in a natural Kiwi voice, finds the caller in Capsule by their number, and leaves a proper note on their history and a task for whoever is best placed to ring back.

The Capsule CRM logo. Talkify finds callers among your Capsule people and files a note of each call on their history. Capsule CRM
Claim a free setup → See how it works

Put your name down and we will connect your Capsule and walk you through it. No setup fee, no lock-in, and your phone number stays exactly where it is.

New work filed in Capsule while both of you were out at clients.

What the agent does in your Capsule.

Six things, all through Capsule's own API, all landing where your team already looks.

Finds the caller by number

It asks Capsule for anyone whose phone number ends with the caller's digits, so spaces, brackets and a missing country code do not stop a regular being greeted by name.

Adds new people

Somebody new is added as a person in Capsule with their number and email, and linked to their organisation when they mention one. You can switch this off.

Notes the call on their history

A short, readable note of who rang, what they needed and what they were told, with the transcript underneath, on the person, an opportunity or a project.

Sets a task for the right person

A Capsule task with an owner, a due date and your own category, so the callback is sitting in Sam's task list tomorrow morning rather than in someone's memory.

Starts an opportunity

A genuine new piece of work can open an opportunity at the milestone you pick, with the call note on it, so it shows in your Capsule pipeline from the first conversation.

Lets you know on the spot

A text and an email the moment the call ends, so you can decide between clients whether it needs you today or can wait for the task.

From a missed call to a note in Capsule.

How one call goes when the only two people in the office are across town.

01

It picks up for you

The office line forwards to Talkify when nobody answers. Your business name, your greeting, first ring, and the caller never hears an answerphone.

02

Capsule is checked

The last digits of the number are matched against your Capsule people, so the agent knows this is Hemi, a client you finished a job for last month.

03

It listens properly

What they want, how big it is, when it needs doing, and anything you have asked it to find out. It answers their questions about your business from what you have told it.

04

A note on the history

The call goes onto Hemi's history in Capsule as a note, summary first and transcript below, so anyone who opens the record sees the whole conversation.

05

A task for tomorrow

Sam gets a Call back task due the next morning, and because this is new work, an opportunity opens at your first milestone with the note attached.

06

You hear before lunch

A text lands with the gist while you are still at the client, so a keen customer is not left wondering whether anyone got the message.

Get the front desk you never had room for. Every call answered in a local voice and every one of them on the right Capsule record, without hiring anyone.

Claim a free setup → Talk to us

Set up in an afternoon, not a project.

No developer, nothing to install, and we walk you through it on a call.

Make a token in Capsule

My Preferences, then API Authentication Tokens, then generate. Paste it into Talkify and Capsule is connected. Delete the token in Capsule and the connection is gone.

Tell it about the business

What you do, what you do not take on, your area and your hours, so it answers the questions callers actually ask rather than just taking a name and number.

Forward when nobody answers

Point your office line at Talkify on no answer, when busy, or after hours. Same number, same phone company, same listing on Google.

Who keeps their clients in Capsule, and why the phone suffers.

Capsule is popular with small firms on both sides of the Tasman. Small firms are also the ones with nobody free to answer.

Agencies and studios.

Design, marketing and web studios where the people who answer the phone are the same people doing the work. The sales line agent takes the new briefs.

Briefs · repeat clients

Consultants and advisers.

Two or three principals, a full diary and a CRM that is only as good as what gets put in. AI reception for professional services.

Enquiries · referrals

Small accounting practices.

Practices that track prospective clients in Capsule and get flooded with calls near every filing date. AI reception for accountants.

New clients · questions

Simple CRM, simple rule.

If it is not in Capsule, it did not happen. The phone is where that rule breaks first.

The message that lived on a phone.

A voicemail sits on one person's mobile until they get round to it, and a scribbled callback lives on a notepad in the car. Neither is on the client's history, so the next person to deal with them has no idea it happened.

A receptionist you could not justify.

A small firm cannot pay someone to sit by the phone all day, and should not have to. See what the unanswered calls are worth on the missed call calculator.

The Talkify difference

Built here.
Not badged here.

Most AI answering services sold in New Zealand are overseas platforms with a local logo. Talkify runs on our own local SIP network, keeps data in New Zealand and Australian data centres, and answers in voices your callers actually recognise. That changes how every call sounds, and where every recording lives.

Ask a person Talk to us

Tell us which system you run and how your calls come in. A real person at Talkify replies, and we set the connection up with you.

Talk to us →

Flat NZD pricing, published on the site. No setup fee. No lock-in. Built in Ōtautahi Christchurch and operated by Talkify Limited.

  1. 01

    Calls never leave the neighbourhood.

    We run our own local SIP carrier network, so your calls connect close to home. Less lag, no talking over each other, and the clear, close sound of a local call.

    Local SIP · pickup from 0.4s
  2. 02

    Voices from here, for callers from here.

    A full range of Kiwi and Aussie voices, not an American accent doing its best. Callers relax when the voice sounds like them, and relaxed callers book.

    EN-NZ · EN-AU · 32 voices
  3. 03

    A local number in every region.

    Regional phone numbers across New Zealand and Australia, so a Christchurch caller rings 03 and an Auckland caller rings 09. Local numbers get answered; unknown ones get screened.

    NZ & AU regional DDIs
  4. 04

    Your data stays on this side of the world.

    For data sovereignty, everything is stored in New Zealand and Australian data centres: recordings, transcripts and customer details held close to home under local privacy law.

    NZ + AU data centres · AES-256
  5. 05

    Agents that make the call, too.

    Full outbound service, not just answering. Your agents confirm bookings, chase missing details and run marketing call campaigns, with every conversation transcribed.

    Confirmations · Campaigns
  6. 06

    Campaigns that actually get answered.

    Load a contact list and the agent rings through it, asks your questions, and hands back transcripts with the answers extracted and analysed. Offers, follow-ups or a straight survey, at a scale no clipboard reaches.

    AI phone campaigns
  7. 07

    Call centre scale without the call centre.

    One agent or a whole fleet answering unlimited simultaneous calls. Overflow, after-hours or the entire front line, with warm transfer to a human whenever it matters.

    ∞ concurrent lines
  8. 08

    Plugged into the tools you already run.

    Calendars, CRMs like HubSpot and GoHighLevel, gym platforms, WhatsApp and SMS, plus Zapier and a full REST API when you want to wire up something custom.

    CRM · Calendar · Zapier · API
  9. 09

    We set it up. Personally.

    No DIY prompt wrangling. We build your agent around your business, brief it on your services and pricing, tune it with you, and keep tuning after you're live.

    Done-for-you setup
  10. 10

    Every call in your pocket.

    Native apps for iPhone and Android push you each call summary the moment it ends: who rang, what they wanted, what the agent did about it.

    iOS · Android
  11. 11

    Reporting that reads the room.

    Full transcripts, sentiment, outcomes and intent on every call, rolled into dashboards that show what your callers actually want, not just how many rang.

    Transcripts · Sentiment · Intent

Frequently asked.

The questions we hear most. If yours isn't here, talk to us and a person will answer it.

What is an AI receptionist for Capsule CRM?
A phone agent that answers your business line in a natural voice and keeps Capsule up to date for you. It finds the caller among your Capsule people by their number, so a regular is greeted by name, and after the call it puts a note on their history with what they wanted and adds a task for whoever should follow up. It suits the small teams Capsule was made for, where nobody is sitting by the phone. Talkify is built in Christchurch for businesses in New Zealand and Australia.
How does Talkify connect to Capsule?
With a personal access token. In Capsule open My Preferences, then API Authentication Tokens, generate a token and paste it into Talkify. That is the whole setup. The token acts as the Capsule user who made it, so make it from a user who can see the contacts you want recognised, and delete it in Capsule whenever you want the connection gone.
How does it find the caller in Capsule when numbers are saved differently?
By matching the end of the number rather than the whole string. Capsule lets a search ask for people whose phone number ends with given digits, so a mobile saved as +64 27 555 0192 is still found when the call arrives as 027 555 0192. If two people share the number, the agent does not guess: it greets the caller warmly without a name and the note tells you which records matched.
Where does the call show up in Capsule?
On the person's history, as a note that reads like a message from a good receptionist: who rang, when, what they asked for and what they were told, with the full transcript underneath. If you would rather it sat on an opportunity or a project that the caller is part of, it can go there instead, because Capsule lets a note belong to any one of the three.
Can it add a task or an opportunity?
Yes, both. A task can be created on the person with a due date, an owner and your own task category, such as Call back, so it appears in the right person's Capsule task list. When a caller is a real new enquiry, an opportunity can be opened at the milestone you choose with the call note attached. Each is a switch you turn on or leave off.
What happens with somebody who is not in Capsule yet?
They are added as a person with their name, phone number and email, and linked to their organisation if they gave one, then the call note goes on their brand new history. If you prefer to add people yourself, switch that off and the call still reaches you by text and email in full, it just does not create anyone in Capsule.
Do I have to change my business phone number?
No. Talkify works by call forwarding from the number your customers already use, so nothing is ported and nothing is installed. Pick when it answers: every call, only when your line is busy, only when nobody picks up within a few rings, or only after hours. It takes a few minutes with your phone provider, and you can turn it off just as quickly.

Have a look around.

The sales line agent →

What the agent asks a new enquiry, in your words, before anything reaches Capsule.

Pipedrive →

For teams whose pipeline has outgrown a simple CRM and lives in Pipedrive.

HubSpot →

Callers recognised and every call logged, for businesses running HubSpot.

monday CRM →

Every call as an item on the board your team already works from.

Where every enquiry lands →

Calls, texts and web forms in one place, with the follow-up in order.

Every integration →

Everything Talkify connects to, and what the agent can do once it is connected.

TALKIFY FOR CAPSULE CRM · NEW ZEALAND AND AUSTRALIA · 2026

You were with a client.
Capsule took the message.

We connect it to your system with you Talk to us Sign up, sales & support · we'll set you up 0800 002 967
● No card● No lock-in● Free to call● Set up alongside you

Or run it from your pocket

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Talkify is currently available to businesses in New Zealand & Australia only.

Personal Assistant
Single mobile or landline. Built for one person, not a business.
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Shortwave plan

Founding rate On a monthly plan your price is locked in at the founding rate for your first 3 months, then the standard rate applies. Pay as you go has no founding step: the rate is just the rate. Plans include 50 to 200 minutes a month, then 10c a minute. The first 20 texts each month are free, then 9c each.

● Your data stays in NZ.